# Account Specialist (SGEP)

**Company**: Thunes
**Location**: Singapore, Central
**Experience**: entry
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/thunes/jobs/7793472003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_177850e4-b71

## Description

Thunes' graduate programme is part of the Singapore Global Executive Programme (SGEP), in partnership with Enterprise Singapore.

As an Account Specialist, you will be focused on scaling relationships with existing clients, including banks, MTO's, PSPs, wallets & fintechs.

Key Responsibilities:

- Ensure satisfaction across your portfolio of smaller accounts to support positive retention and contractual health

- Identify and follow up on cross-sell and upsell opportunities to grow revenue

- Act as a day-to-day advocate for your customers, helping Thunes understand their needs and feedback

- Work closely with internal teams to resolve issues and improve customer experience

- Support the rollout of new services and features to your accounts

- Take ownership of customer requests, coordinating internally to drive timely resolutions and incremental value

- Use clear, structured communication to keep customers and internal stakeholders informed on progress and next steps

- Maintain accurate, up-to-date records in our CRM and other tools

- Build and maintain strong working relationships with colleagues and customers

Professional Experience and Qualifications:

- Bachelor's degree in Business, Business Management, Economics or related discipline

- 1-2 years' experience/internship in B2B Account Management, Customer Success or related client-facing roles

- Experience supporting or managing a portfolio of small to mid-sized accounts, ideally in technology, SaaS, fintech or financial services

- Payments experience is strongly preferred

- Tech-savvy and comfortable working with digital tools (e.g. Sales Force, Tableau, Microsoft Office Suite)

- Strong customer success mindset, with a data-driven and process-oriented approach to managing accounts

- Solid communication and basic negotiation skills

- Proficiency in English, other language/s is good to have

## Skills

### Required
- B2B Account Management
- Customer Success
- Sales Force
- Tableau
- Microsoft Office Suite
- English

### Nice to have
- Payments
- fintech
- financial services
- other languages

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/thunes/jobs/7793472003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)