# Contract Support Manager

**Company**: Biffa
**Experience**: senior
**Job type**: contract
**Category**: Operations
**Industry**: Environmental Services
**Wikidata**: https://www.wikidata.org/wiki/Q4904749

**Apply**: https://apply.workable.com/biffa/j/E8FE6BFDB1/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_176acba2-452

## Description

## Contract Support Manager

### The Role

The Contract Support Manager will act as the contract's business analyst and performance assurance lead, reporting into the Contract Management Team. You will ensure data integrity, manage performance reporting frameworks, support compliance activities, and identify opportunities to improve service delivery across the contract.

You will work closely with operational managers, central support functions, and clients to provide meaningful analysis and reporting that drives informed decision-making and supports the achievement of contractual and business objectives.

### Key Responsibilities

- Ensure operational data is complete, accurate, timely, and auditable across all relevant systems.

- Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.

- Implement controls and validation processes to prevent reporting errors and data inconsistencies.

- Maintain and develop the contract's performance reporting framework.

- Produce regular performance reports, dashboards, and management information packs.

- Analyse operational performance data and provide insightful commentary, recommendations, and root cause analysis.

- Monitor contractual KPIs, SLAs, and internal targets, identifying risks and opportunities for improvement.

- Support the development and monitoring of continuous improvement action plans.

- Ensure contract governance requirements, procedures, and controls are consistently applied.

- Monitor compliance with key operational processes, including service delivery, performance management, incident reporting, and change control.

- Conduct depot audits covering operational, health and safety, and transport processes.

- Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.

- Coordinate and support external audits, including NQA and other accreditation requirements.

- Ensure mandatory compliance documentation, training records, and risk assessments remain current and compliant.

### Why Join Biffa?

At Biffa, our people are at the heart of everything we do. We foster a culture built around our values of #TFR:

- **Teamwork** – Working together for each other.

- **Fairness** – Treating and being treated equally.

- **Respect** – Appreciating and valuing each other for who we are and what we do.

We offer the opportunity to make a real impact within a business that plays a vital role in protecting the environment and supporting local communities.

### Benefits

We are committed to creating an inclusive workplace where everyone can thrive and reach their full potential.

## Requirements

- Full UK driving licence.

- Strong organisational and time management skills with the ability to work to tight deadlines.

- Experience managing or supervising colleagues and escalating risks appropriately.

- Knowledge of health and safety and environmental legislation relevant to municipal services. (desirable)

- Project management experience using Prince2, Agile or similar methodologies. (desirable)

## Skills

### Required
- contract management
- data analysis
- performance reporting
- compliance
- project management

### Nice to have
- Prince2
- Agile
- health and safety legislation
- environmental legislation

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Source: [Apply at apply.workable.com](https://apply.workable.com/biffa/j/E8FE6BFDB1/?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)