# Process Improvement Specialist

**Company**: CVS Health
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $60,300.00 - $145,860.00
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/IL---Northbrook/Process-Improvement-Specialist---Six-Sigma-Black-Belt_R0997776?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17596432-9ff

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

Join our Pharmacy Services Finance Operations team as a Process Improvement Specialist in one of our hybrid locations: Scottsdale, AZ, Irving, TX, Hartford, CT, Northbrook, IL, or Woonsocket, RI.

The Process Improvement group within PS Finance manages cross-functional strategic and operational initiatives, including:

- Strategic assessments

- Targeted assessments

- Process improvement

- Value stream mapping

- Opportunity identification

- Workshop facilitation

- Root cause analysis

- Drafting corrective actions

- Developing control plans

- FOX (Finance Operations Excellence), a fast-paced and highly collaborative approach to problem-solving

As a Process Improvement Specialist, you will:

- Lead process improvement opportunities with relevant deliverables: process maps, baseline performance metrics, root cause analysis, recommended actions, and control plans

- Participate in strategic and lead targeted assessments and support relevant deliverables: framing, data collection, analysis/interpretation, and recommendations/report-out

- Run FOX topics with relevant deliverables: problem statement, story/narrative, root cause analysis (5 whys), corrective actions (as applicable), supporting questions, and facilitate the live call

- Utilize FOX, DMAIC, LEAN, 8D, and other relevant methodologies in delivery of results

- Act as an improvement/change agent, supporting efforts from identification through delivery and validation of results

- Develop project charters in conjunction with Subject Matter Experts (SMEs) and stakeholders

- Document current and target state processes using Supplier, Input, Process, Output, Customer (SIPOC), flow charts, and value-stream mapping (VSM) tools

- Use Pareto diagrams, 5 Whys, time-series, process control charts, and inferential statistics to support opportunity definition, root cause analysis, and validate results

- Lead working teams through FOX, Improvement, and Assessment projects leveraging project management basics

- Use a RAID (risks, issues, actions, decisions) to effectively identify, track, resolve, and escalate items to keep projects moving forward in a timely fashion

**Required Qualifications:**

- 5+ years of experience in internal operations and/or customer-facing services

- 3+ years of experience in problem-solving and/or data collection, reporting, and analysis

- 2+ years of demonstrated experience leading process improvement initiatives resulting in quantifiable benefits

- Lean Six Sigma Black Belt or higher certification

**Preferred Qualifications:**

- Experience in a highly regulated industry and compliance environment

- Experience with highly complex, inter-connected systems and business processes

- Experience working in a matrix environment

- Experience with Artificial Intelligence, Agentic AI, SQL, Business Intelligence, and Business Automation Tools

- Advanced Statistics/Data Analysis experience

- LEAN certification

- PMP certification

**Education:**

- Bachelor's degree or equivalent experience

**Anticipated Weekly Hours:**

- 40

**Time Type:**

- Full-time

**Pay Range:**

- $60,300.00 - $145,860.00

## Skills

### Required
- Process Improvement
- Lean Six Sigma
- Data Analysis
- Project Management

### Nice to have
- Artificial Intelligence
- Agentic AI
- SQL
- Business Intelligence
- Business Automation Tools
- Advanced Statistics
- LEAN certification
- PMP certification

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/IL---Northbrook/Process-Improvement-Specialist---Six-Sigma-Black-Belt_R0997776?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)