# Customer and Trading Manager - Nightshift

**Company**: Sainsbury's Supermarkets Ltd
**Location**: London, London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: From £34,450
**Category**: Retail
**Industry**: Retail

**Apply**: https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400095212?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17506300-843

## Description

As a Customer and Trading Manager - Nightshift at Sainsbury's Supermarkets Ltd, you will lead a team overnight to deliver all replenishment activities across the store, getting stuck in yourself to prioritise deliveries, organise the warehouse, and replenish shelves.

You will often run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store. Your goal will be to ensure that standards are brilliant come morning so you're ready to serve customers.

People management is a big part of the role, managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.

Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary. The salary will be dependent upon your experience as well as the store size, complexity, and location.

**Responsibilities:**

- Leading a team overnight to deliver all replenishment activities across the store

- Prioritising deliveries, organising the warehouse, and replenishing shelves

- Running a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store

- Ensuring standards are brilliant come morning so you're ready to serve customers

- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate

**Requirements:**

- A track record of delivering brilliant customer service and coaching colleagues to do the same

- Experience of leading a team in a fast-paced, customer-facing environment

- Operational leadership skills

- Demonstrated success in meeting or exceeding KPIs

- Has managed employee relations issues, including performance and absence management

**Benefits:**

- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks

- An annual bonus scheme based on our, and your, performance

- Free food and hot drinks provided for Colleagues in all our stores

- Generous holiday entitlement, maternity and paternity leave

- Pension – we'll match 4-7.5% of your pension contributions

- Sainsbury's share scheme – build up an investment at discounted rates

- Wellbeing support – access to emotional support, counselling, legal and financial advice

- Colleague networks – link with like-minded people to help fulfil your potential

- Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI

## Skills

### Required
- customer service
- team management
- operational leadership
- performance management
- employee relations

### Nice to have
- night shift working
- high-volume operational environment
- KPI management

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Source: [Apply at hdhe.fa.em3.oraclecloud.com](https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400095212?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)