# Customer Success - EMEA (German speaking)

**Company**: ElevenLabs
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://elevenlabs.io/sv/careers/3db51b70-d22b-46f7-8888-763f4d73029a/customer-success-emea-german-speaking?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1746efb2-5d5

## Description

We are looking for a Customer Success representative to join our team in EMEA, with a focus on German-speaking clients. As a Customer Success representative, you will be part of an early CS team with endless opportunities for impact. You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.

Responsibilities:

- Build, maintain and own strong relationships with a book of 40-50 enterprise clients.

- Play a key role in onboarding new clients and driving long-term adoption of multiple products.

- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.

- Own expansion and renewal of accounts within your book of business - this is a commercial role.

- Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

Requirements:

- 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organisation.

- Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI).

- Commercial experience - you will own renewals and expansion for your book of business, driving towards best-in-class NRR results.

- Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.

- Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organisations, including complex stakeholder environments.

- Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.

- Must be fluent in English - additional languages are a plus.

Benefits:

- Innovative culture

- Growth paths

- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

## Skills

### Required
- Customer Success
- SaaS
- Conversational AI
- Commercial experience
- Analytical thinking
- Problem-solving

### Nice to have
- German language
- Additional languages

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/sv/careers/3db51b70-d22b-46f7-8888-763f4d73029a/customer-success-emea-german-speaking?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)