# Sales Support Associate

**Company**: MongoDB
**Location**: Gurugram
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8226033?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17468771-766

## Description

We are seeking a Sales Support Associate to provide front-line support to our rapidly growing sales organization. As a SalesOps Associate, you will be responsible for maintaining data health, performing research, and working on tasks that enable Account Executives to make data-driven decisions.

MongoDB's SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with proven track records. You will gain practical, real-world sales operations experience and exposure to the best sales methodology in the industry.

**Responsibilities:**

- Data maintenance and cleanup initiatives, such as Account Hierarchy, merging unnecessary accounts, contact movement, and contact merging

- Front-line/Tier 1 Support for Sales via the Sales Operations Case Queue

- Serve as an initial point of escalation from other Sales Support functions

- Data updates, such as Account/Territory Assignments

- User Administration, e.g., activating new users and deactivating departing users in sales tools

- Identification of trends, issues, problems, and requests

- Collects, analyzes, and interprets data to identify trends, patterns, and generates insights

- Working with internal customers across different time zones

- Create requirement gathering docs, UAT scenarios

**Skills & Experience:**

- Graduate in any discipline with a minimum 1.5 years of sales operations experience

- Good Salesforce know-how and basic understanding of objects: account, contact, lead, opportunity

- Hands-on experience with Data Loader, Demand Tools, or similar tools

- Experience in working with ticketing/case management systems, e.g., Salesforce, Zendesk, Jira

- Able to handle and work with large volumes of data

- Understanding of sales cycle and process & data segmentation

- Hands-on experience with Microsoft Office/G-suite and intermediate proficiency in Advanced Excel and Macros

- Critical thinking, attention to detail, problem-solving, and troubleshooting attitude

**Perks & Benefits:**

- MacBooks are company standard

- Competitive salary and equity

- Comprehensive Health cover, dental cover, travel insurance & Life Insurance

- 20 weeks of Paternity and 26 weeks of Maternity leave

**Shift Timings:** 2:00 PM - 10:00 PM (cabs will be provided)

## Skills

### Required
- Salesforce
- Data Loader
- Demand Tools
- Microsoft Office
- Advanced Excel
- Macros
- SQL

### Nice to have
- ZoomInfo
- InsideView
- Crunchbase
- Zendesk
- Jira

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8226033?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)