# DBS Quality Assurance Specialist

**Company**: Manulife Financial Corporation
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Manager--Business-Compliance_JR26090006-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1725fcf8-105

## Description

We are seeking a DBS Quality Assurance Specialist to join our team. As a DBS Quality Assurance Specialist, you will conduct pre-submission reviews of DBS cases, perform quality assurance checks, and follow up with Relationship Managers and Business teams on documentation gaps.

Responsibilities:

- Conduct pre-submission reviews of DBS cases

- Perform quality assurance checks against established checklist requirements

- Follow up with Relationship Managers and Business teams on documentation gaps

- Maintain case tracking and workflow management

- Monitor submission turnaround times and SLA adherence

- Support investigations of recurring quality issues

- Coordinate ongoing communications with FCC, Business teams, DBS Frontline, and DBS FCC

- Prepare discussion materials for periodic governance meetings

- Maintain issue logs and action trackers

- Provide guidance to Business teams on documentation standards

- Conduct refresher training on submission requirements

- Share lessons learned and common deficiencies

Requirements:

- College/University Degree and/or equivalent experience

- Minimum 5 years of related financial services, compliance or management experience

- Excellent organizational skills

- Excellent written and verbal communication skills

- Strong technology skills including knowledge of applicable compliance or business systems

- Strong ethical compass

- Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses

- Advanced understanding of the regulatory environment in which the Company operates and a strong understanding of key compliance requirements applicable to the business

- Ability to work independently

- Ability to facilitate decision making across groups in the company

- Ability to embrace change; strong change management skills

- Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions

Benefits:

- We’ll empower you to learn and grow the career you want

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

- As part of our global team, we’ll support you in shaping the future you want to see

## Skills

### Required
- financial services
- compliance
- management
- organizational skills
- written and verbal communication
- technology skills

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Source: [Apply at manulife.wd3.myworkdayjobs.com](https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Manager--Business-Compliance_JR26090006-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)