# Operations Manager (Customer Onsite)

**Company**: Expeditors
**Location**: Brisbane, CA
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $85,000 - $115,000 annually
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.smartrecruiters.com/Expeditors/744000157200774-operations-manager-customer-onsite-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/operations-manager-customer-onsite-171eeac9-333/

## Description

As an Operations Manager at Expeditors, you will be responsible for overseeing end-to-end order management and logistics for NASA technical leads, program stakeholders, and cross-functional operations teams.

Responsibilities:

- Manage the order lifecycle from requisition intake to fulfillment, staging, and site deployment across NASA centers and partner facilities.

- Serve as the primary escalation point for NASA program managers, engineering teams, and vendor networks regarding complex order inquiries and delays.

- Direct and mentor the Operations Coordinator team, handling tiered operational questions and ensuring quality across high-volume order pipelines.

- Analyze order fulfillment cycles, vendor lead times, and capacity forecasts to identify operational bottlenecks and implement process improvements.

- Review and present infrastructure demand forecasts, SLA compliance dashboards, and order status reports to senior NASA leadership and other stakeholders.

- Lead weekly customer operational syncs, pipeline reviews, and cross-functional alignment sessions with site operations, logistics teams, and other stakeholders.

- Develop, document, and maintain Standard Operating Procedures (SOPs) for order triage, change management, and asset tracking.

- Execute structured training and onboarding plans to scale coordinator capabilities and ensure compliance with federal asset tracking standards.

- Assume operational leadership and decision-making authority during critical deployment windows or when senior operations management is unavailable.

Qualifications:

- Bachelor's degree in supply chain management, Logistics, Operations Research, Information Systems, or equivalent professional experience.

- 4+ years of hands-on experience in Order Management, logistics, or technical fulfillment, preferably supporting technical infrastructure, data centers, or mission-critical tech deployments.

- Proven track record leading or mentoring operational teams in fast-paced, high-volume environments.

- Strong familiarity with technical infrastructure components or managing specialized logistics operations.

- Demonstrated expertise in order management platforms and spreadsheet-based reporting.

- Exceptional analytical and problem-solving skills with the ability to interpret fulfillment data and drive actionable operational decisions.

- Superior customer-facing and executive communication skills, with experience managing escalations under tight deadlines.

Benefits:

- Paid Vacation, Holiday, Sick Time

- Health Plan: Medical, Prescription Drug, Dental and Vision

- Life and Long-Term Disability Insurance

- 401(k) Retirement Savings Plan (US only)

- Employee Stock Purchase Plan

- Training and Personnel Development Program

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## Skills

### Required
- supply chain management
- logistics
- operations research
- information systems
- order management
- technical infrastructure
- data centers
- mission-critical tech deployments
- SAP
- Excel
- Google Sheets

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Expeditors/744000157200774-operations-manager-customer-onsite-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)