# Customer Success Manager, Ads Solutions

**Company**: OpenAI
**Location**: Seoul, South Korea
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: Full time
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/2baad972-e00c-42ea-8929-118934e5844d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17199055-63b

## Description

We're looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management, strategy, and execution. You'll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

In this role, you'll:

- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.

- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.

- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

- Identify opportunities to expand partnerships through increased product adoption and incremental investment.

- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

- Surface advertiser feedback and insights to inform product improvements and long-term strategy.

- Help build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.

We're looking for someone with 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. You should be comfortable interpreting performance data and translating insights into strategic recommendations. Experience with data querying (e.g. SQL, advanced excel/GSheet) is also a plus.

## Skills

### Required
- digital advertising
- account management
- customer success
- consulting
- data querying
- SQL
- advanced excel/GSheet

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/2baad972-e00c-42ea-8929-118934e5844d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)