# Field Service Engineer II, Arizona

**Company**: Ultima Genomics
**Location**: Phoenix, Arizona
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $37-$42 per hour
**Category**: Engineering
**Industry**: Healthcare

**Apply**: https://job-boards.greenhouse.io/ultimagenomics/jobs/6138361004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_170a2840-1ec

## Description

We are looking for a highly motivated Field Service Engineer II, currently located in Phoenix, Arizona, to join our team!

### Responsibilities

- Provide on-site service to customers primarily in the Phoenix, Arizona area; including repair and installation of company instrumentation, operation of instruments when needed and managing lab inventories

- Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers

- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases

- Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product

- Exceed customer expectations of service, support, and the product under development

- Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations

- Other duties as assigned

### Qualifications, Skills, Knowledge & Abilities

- BS in scientific or engineering field

- 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry

- Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting

- Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)

- Ability to work independently and in a group

- Good people skills

- Talented at building prototypes from preliminary drawings and schematics

- Meticulous and detail oriented. Excellent organizational and verbal and written communication skills

- Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team

- Ability to travel domestically and internationally, up to 20% of the time. Holding a valid US driver's license is required

### Compensation and Benefits

- This role pays between $37 and $42 per hour, if performed in Arizona

- Eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits

## Skills

### Required
- electro-mechanical assembly
- server installations
- instrumentation troubleshooting
- technical documentation
- schematics interpretation

### Nice to have
- biotech
- capital equipment industry

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/ultimagenomics/jobs/6138361004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)