# Global Aid Account Manager

**Company**: Flexport
**Location**: Chicago, IL
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $83,600-$104,500 USD
**Category**: Operations
**Industry**: Logistics

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8240062?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_17037696-22a

## Description

## The Opportunity

Flexport.org is the humanitarian arm of Flexport, serving nonprofits, NGOs, and mission-driven organizations that need reliable logistics solutions. As a Global Aid Account Manager, you will own complex and high-impact partner relationships, spanning multiple shipping modes and trade lanes. You will shape these relationships, provide strategic guidance, and help partners optimize their supply chains.

## Responsibilities

- Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts

- Lead RFP bids and contract renewals end-to-end

- Serve as a strategic partner to nonprofits, NGOs, and mission-driven organizations, analyzing their supply chain operations to identify areas for improvement

- Lead high-impact business reviews that drive real decisions and provide tailored recommendations

- Drive expansion across Flexport's full product suite, meeting or exceeding program growth and retention targets

- Collaborate with internal teams on solutions that require alignment and creative problem-solving

- Mentor account teammates and share best practices

- Use AI-enabled tools to automate and improve internal and partner-facing processes

## Requirements

- 5+ years in account management, business development, or a similar partner-facing role

- Background in logistics, supply chain, humanitarian aid, or international development preferred

- Track record of independently managing and growing a complex, multi-product book of business

- Deep understanding of global trade and supply chain operations across multiple modes

- Comfort operating in ambiguous or novel situations, with strong judgment and commercial instincts

- Genuine curiosity about the humanitarian and development space

- Natural tendency to develop others and a compliance-first mindset

## Benefits

- Ownership of Flexport.org's most complex and meaningful partner relationships

- Visible role in shaping the Flexport.org account team

- Opportunities to contribute to team playbooks, onboarding content, and process improvements

- Front-row seat on Flexport.org's mission to deliver aid to those in need

- Competitive compensation, comprehensive benefits, and a vibrant company culture

## Skills

### Required
- account management
- business development
- logistics
- supply chain
- global trade

### Nice to have
- humanitarian aid
- international development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8240062?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)