# Manager, Solutions Engineering

**Company**: Fin
**Location**: Sydney, Australia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8145718?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_16f7516d-0f0

## Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

We're seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You'll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world's most well-known brands.

## Responsibilities

- Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.

- Lead, coach, and scale a high-performing SE team across global regions and core verticals.

- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.

- Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.

- Serve as a trusted technical advisor and executive point of contact for large customers.

- Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.

- Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.

- Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.

- Build reusable, scalable solution frameworks, and industry-specific technical assets.

- Advocate for customer needs and insights internally to influence product roadmap and prioritization.

- Represent Intercom and the SE function externally through executive meetings and strategic events.

- Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

## Requirements

- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.

- Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.

- Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.

- Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.

- Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.

- A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth.

- Able to travel internationally on average once a month.

- Excellent communication and presentation skills.

## Skills

### Required
- Solutions Engineering
- Sales Engineering
- AI
- Technical Leadership
- Team Management

### Nice to have
- data
- highly technical products

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8145718?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)