# Account Executive (Existing Business), Commercial

**Company**: Intercom
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $147,670 - $190,650
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7296732
**Canonical**: https://yubhub.co/jobs/job_16de9c72-7ca

## Description

Job Title: Account Executive (Existing Business), Commercial

We're looking for a skilled Account Executive to join our team in San Francisco. As a key member of our sales organization, you will be responsible for building relationships with our small business customers, driving revenue growth, and ensuring customer retention.

What You'll Be Doing:

- Building relationships with Intercom's small business customers to ensure revenue growth and customer retention

- Working with current customers to understand their business pains and providing solutions based on our platform to alleviate them

- Developing strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieving business goals

- Developing advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline

- Collaborating with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation

- Tracking and reporting all key metrics related to customer growth, retention, and Intercom product usage growth

What You Need:

- 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)

- 1+ years selling SaaS products

- Experience managing procurement processes

- Strong sales instincts and track record hitting and exceeding quota

- Exceptional written and verbal communication skills

- Comfortable and energized operating and problem-solving in a fast-moving organization

Benefits:

- Competitive salary and meaningful equity

- Comprehensive medical, dental, and vision coverage

- Regular compensation reviews - great work is rewarded!

- Flexible paid time off policy

- Paid Parental Leave Program

- 401k plan & match

- In-office bicycle storage

- Fun events for Intercomrades, friends, and family!

- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

OTE Range: $147,670 - $190,650

Policies:

- Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

- We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

## Skills

### Required
- Sales
- Customer Service
- Relationship Building
- Strategic Planning
- Communication
- Problem-Solving