# Senior HPC Support Engineer – Ethernet / AI Infrastructure

**Company**: NVIDIA
**Experience**: senior
**Job type**: full-time
**Salary**: 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 207,000 USD for Level 4
**Category**: IT
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-WA-Redmond/Senior-HPC-Support-Engineer---Ethernet-and-AI-Infrastructure_JR2027094?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_16b971a8-e52

## Description

NVIDIA is seeking a Senior HPC Support Engineer – Ethernet / AI Infrastructure to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products.

As a member of our NVEX Global Technical Support team, you will be a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered.

**Responsibilities:**

- Resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End-to-End Solutions such as NVIDIA Spectrum-X.

- Respond to customer product support inquiries via telephone, email or conference calls.

- Resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors.

- Participate in multi-functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.

- Develop, re-define and document standard methodologies to provide to internal teams (Support/R&D) for support process and improvements.

**Requirements:**

- 5+ years in providing in-depth Customer Support and debugging for hardware and software products.

- Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.

- Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.

- An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).

- Excellent communication, presentation/oral/verbal and written English skills.

**Preferred Skills:**

- Knowledge and working experience with the following:

+ Experience in solving problems in large-scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts.   + Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).   + Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN.   + Shell Scripting (Python, bash, Ansible, yaml, etc…).   + Effective and comprehensive fixing / debugging methodology.

**Benefits:**

- Highly competitive salaries.

- Comprehensive benefits package.

- Equity eligibility.

The base salary range is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 207,000 USD for Level 4.

## Skills

### Required
- Linux Operating Systems
- NVIDIA Ethernet Switching technologies
- End-to-End Solutions
- Networking Technology
- TCP
- UDP
- Ethernet
- IP
- L2
- L3
- ARP
- STP
- LACP
- MLAG
- IGMP
- PIM
- BGP
- OSPF
- System Administration
- Networking
- LFCS
- RHCSA
- TCPDUMP
- Wireshark
- data centers
- servers
- distributed systems
- virtualization
- deep learning frameworks
- containers/containerization

### Nice to have
- overlay technologies
- VXLAN
- EVPN
- RoCE
- QoS Concepts
- Clustering
- HPC Data-Center technologies
- Upper Layer Protocols
- NCCL
- MPI
- Slurm/SchedMD
- Linux
- NVIDIA AI Infrastructure and Operations Certifications
- Shell Scripting
- Python
- bash
- Ansible
- yaml

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-WA-Redmond/Senior-HPC-Support-Engineer---Ethernet-and-AI-Infrastructure_JR2027094?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)