# Sr. Operations Representative

**Company**: Capital One
**Location**: Alabang, National Capital Region (Manila)
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Alabang-Muntinlupa-City/Sr-Operations-Representative_R236716?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_16b2dda0-908

## Description

We are seeking a Sr. Operations Representative to join our team in Alabang, Philippines.

As a Sr. Operations Representative, you will be responsible for providing exceptional customer service to our credit card customers.

Responsibilities:

- Listen attentively to customers to address issues/questions responsibly

- Update account information as requested by the customer

- Transfer customers to the appropriate department as needed

- Display expertise in product and service knowledge

- Understand and adhere to company policies and procedures

- Complete and pass assessment of required web-based training within timelines

- Handle incoming calls to provide customers with credit card usage information, verification of payment, online technical support, and assist with other account-related concerns

Qualifications:

- At least high school level

- At least 7 months of call center experience in a shared services or business process outsourcing background

- Fluent in English with excellent conversational skills

- Preferably with a financial or fraud background

- Willing to work on shifting schedules

Capital One is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws.

## Skills

### Required
- English
- customer service
- account servicing

### Nice to have
- financial background
- fraud background

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Alabang-Muntinlupa-City/Sr-Operations-Representative_R236716?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)