# Regional Center Operations Supervisor

**Company**: CVS Health
**Location**: Providence, RI
**Job type**: full-time
**Salary**: $43,888.00 - $93,574.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Providence/Regional-Center-Operations-Supervisor_R1097766?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/regional-center-operations-supervisor-169de785-810/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Regional Center Operations Supervisor is a pivotal operational leader responsible for driving schedule efficiency, team development, and cross-functional collaboration across our Rhode Island and Connecticut centers.

**Key Responsibilities**

**Clinic Operations**

- Take full ownership of key regional scheduling metrics to maximize center efficiency and patient access.

- Oversee WC In Basket pools to ensure maximum efficiency, tracking response times to guarantee prompt, high-quality responsiveness to our patients.

- Serve as the central point of contact for regional service staffing needs; proactively coordinate coverage for administrative tasks to ensure seamless operations.

- Support PM with schedule management by reviewing regional schedules weekly for at least one month out.

- Maintain a highly visible regional presence.

**Staff Management and Development**

- Manage and supervise the regional cohort of Floating WCs and the Lead WC.

- Take active ownership of the culture, morale, and overall retention of the WC cohort.

- Support training, onboarding, and mentoring for the WC cohort in conjunction with the Lead WC.

- Initiate and execute region-wide training sessions, refresher courses, and other ad hoc service excellence training where necessary.

**Leadership**

- Partner with PHD on regional Stars initiatives, aligning front-desk workflows and outreach efforts to support quality metrics.

- Partner closely with the RDG on growth initiatives, ensuring appropriate New Patient Visit blocks within schedules and enforcing best practices around scheduling 1st HRVs at check out.

- Act as a dependable leadership resource across the region; when possible, provide in-person leadership support when PMs are out of office or on leave.

**Requirements**

- An exceptional ability to solve problems and think critically.

- Strong collaboration skills and demonstrated success working within a team.

- A flexible and positive attitude.

- Ability to work in a fast-paced, often ambiguous environment.

- A proactive and adaptable working style; able to take ownership of tasks.

- 2+ years professional experience in a customer service setting.

- 1+ year experience leading a team preferred.

- Proficient PC skills.

- Associate's degree required, Bachelor's degree preferred.

- US work authorization.

**Benefits**

- Medical, dental, and vision coverage.

- Paid time off.

- Retirement savings options.

- Wellness programs.

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## Skills

### Required
- problem-solving
- critical thinking
- collaboration
- customer service
- leadership

### Nice to have
- team leadership
- training and development

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/RI---Providence/Regional-Center-Operations-Supervisor_R1097766?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)