# Client Support Coordinator

**Company**: Thomson Reuters
**Location**: Campinas
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/JREQ201305-Coordenador-de-Suporte--Fiscal-Contbil-_JREQ203512?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_168efd21-cd4

## Description

We are seeking a Client Support Coordinator to join our team at Thomson Reuters. As a Client Support Coordinator, you will manage a client technical support team, striving for performance excellence through training, constant development, and conducting individual feedback.

**Key Responsibilities:**

- Manage a client technical support team to achieve performance excellence through training, development, and feedback.

- Support your direct team, peers, and manager in achieving individual and team goals through prioritisation and decision planning.

- Report results to leadership periodically, identifying causes of deviations and proposing corrective actions.

- Conduct client meetings.

- Participate in the selection process for new team members.

- Collaborate with other areas of the company to retain and improve client experience.

- Participate in discussions with support area leaders to identify and propose process improvements.

- Develop team members' skills to provide excellent service.

- Ensure sector strategies are applied and assist in achieving business objectives.

- Make data-driven decisions.

**Requirements:**

- Higher education in Accounting, Administration, Technology, or related fields.

- Experience with fiscal writing and accounting routines.

- Availability to work hybrid in Campinas or São Paulo.

- Team management experience.

- Critical analysis and data-driven decision-making skills.

- Knowledge of customer service metrics and performance indicators.

**Preferred Qualifications:**

- Experience in analysing and interpreting diverse data using Excel and/or dashboards.

- Strategic planning knowledge.

- Familiarity with continuous improvement tools.

- Knowledge of Thomson Reuters solutions.

- Experience with people management methodologies (coaching, mentoring).

- English fluency.

- Leadership certifications.

**What We Offer:**

- Hybrid work model.

- Flexibility and work-life balance.

- Professional development and growth opportunities.

- Competitive benefits package.

- Global culture of inclusion and belonging.

- Opportunities for social impact.

## Skills

### Required
- Team Management
- Critical Analysis
- Decision Making
- Customer Service
- Accounting
- Fiscal Writing

### Nice to have
- Data Analysis
- Strategic Planning
- Continuous Improvement
- Leadership
- Coaching
- Mentoring
- English

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/JREQ201305-Coordenador-de-Suporte--Fiscal-Contbil-_JREQ203512?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)