# Recoveries Agent (Autolend)

**Company**: Lendable
**Location**: Chatham
**Job type**: Full time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/lendable/874c3c67-86b4-40a9-8fa9-cfcc035867ba?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1684c478-bf3

## Description

## About the Role

The Recoveries Agent will play a crucial role in asset management by ensuring the timely retrieval of vehicles. This involves coordinating with external recovery agents and auction houses to schedule and facilitate the collection process. The team is also responsible for managing the complexities involved in recovering impounded or seized vehicles.

### Responsibilities

- Respond to inbound customer and third-party supplier communications through multiple channels.

- Initiate outbound communications to recovery agents and other third-party suppliers when necessary.

- Evaluate customers' financial circumstances to determine their ability to repay their arrears and recommend appropriate solutions.

- Follow company policies and legal regulations regarding financial support practices.

- Review potential accounts for placement with third-party suppliers and instruct appropriate suppliers accordingly.

- Issue Statutory Notices to customers.

- Deal with accounts where the vehicle has been seized and impounded.

- Complete administrative tasks as required for the efficient operation of internal processes and external supplier processes.

- Ensure that customers are treated fairly at all times in line with Consumer Duty.

- Support the wider team and take the lead in the Recoveries and Litigation Manager's absence.

- Stay up to date on industry trends, regulations, and best practices in financial support and recoveries.

### Requirements

- Previous recoveries experience in motor finance is preferred but not essential.

- Experience taking ownership for managing processes and speaking to external parties.

- Good understanding of procedures, systems, and processes within the department.

- Logical and common sense approach to evaluate situations and select appropriate solutions based on experience and an understanding of procedures.

- Strong prioritisation skills, ability to organise and work independently.

- Resilient and calm approach when faced with difficult situations.

- Takes responsibility and demonstrates accountability to ensure high-quality output.

- Able to adapt written and verbal communication to an individual's needs.

## Benefits

- Flexible working

- Socials & connection events

- Health coverage

- Retirement & savings plans

- Employee referral programme

- Office meals & snacks

- Sustainable commuting schemes

## Skills

### Required
- communication
- organisational
- problem-solving
- prioritisation
- resilience

### Nice to have
- recoveries experience in motor finance

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/lendable/874c3c67-86b4-40a9-8fa9-cfcc035867ba?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)