# TRICARE Beneficiary Services Representative (BSR)

**Company**: Leidos
**Location**: Teveren
**Job type**: full-time
**Salary**: $32,000 per year
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Teveren-Germany/TRICARE-Beneficiary-Services-Representative---Geilenkirchen--Germany_R-00196649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/tricare-beneficiary-services-representative-bsr-164ab52b-ea4/

## Description

Join Leidos as a TRICARE Beneficiary Services Representative (BSR) in Geilenkirchen, Germany, supporting active-duty military members and their families.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

**Responsibilities:**

- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis

- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines

- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone

- Provide basic claims status updates and support

- Conduct informational briefings for various events

- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems

- Assess and escalate issues as needed for proper resolution

- Maintain compliance with HIPAA regulations and confidentiality of Protected Health Information (PHI)

- Collaborate with and support team members

**Requirements:**

- High school diploma or GED

- U.S. Citizenship

- SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD

- Eligible to obtain and maintain ADP IT III clearance

- Fluent in English with strong written and oral communication

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

- Effective presentation skills

- Ability to work independently and with minimal supervision

- Strong organizational, time management, and multitasking abilities

- High attention to detail

**Preferred Qualifications:**

- 3+ years of customer service experience

- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis

- Background in U.S. military healthcare delivery system, civilian managed care, medical or clinical environment, or MHS Genesis

**Salary:** $32,000 per year, plus an annual foreign service premium of $3,500.00

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## Skills

### Required
- Microsoft Office
- English
- communication
- organizational skills
- time management
- multitasking

### Nice to have
- customer service
- TRICARE Overseas Program
- Defense Enrollment Eligibility Reporting System (DEERS)
- DOES
- MHS Genesis

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Teveren-Germany/TRICARE-Beneficiary-Services-Representative---Geilenkirchen--Germany_R-00196649?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)