# Client Engagement Specialist

**Company**: Dow Jones
**Location**: Barcelona, Spain
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: €30,000 - €50,000
**Category**: Sales
**Industry**: Media & Entertainment

**Apply**: https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Spain---Barcelona/Client-Engagement-Specialist_Job_Req_55331?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_16259faa-fbd

## Description

About the Role:

As a Client Engagement Specialist, you will be responsible for managing all renewal aspects of the relationship with a defined set of customers. Your goal will be to retain existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive.

**Retention**

- Develop and execute a renewal plan for assigned Strategic accounts

- Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategy/ideas to turnaround

- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports

- Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support

- Support new sales into existing accounts to ensure maximum customer ROI with DJ

**Customer Knowledge**

- Develop a deep understanding of your customers, including their business groups, industry, and competitor solutions

- Understand how your clients derive value from DJ services/products and know the people involved, including decision-makers

- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing

**Lead Generation**

- Identify opportunities for increased revenue within the set of accounts and work with other members of the sales team to follow through on such opportunities

**Requirements**

- Minimum 2-4 years of proven success in customer engagement or sales

- Exceptional written and verbal communication skills

- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

- Excellent project management and organizational skills with a keen attention to detail

- Proficient in Microsoft Office suite & Google Drive

- Bachelor's degree

- Proficiency in English and at least one of these languages: Italian, Spanish, or French

**Benefits**

- Comprehensive Healthcare Plans for you and your family

- Paid Time Off (30 days a year)

- Meal Vouchers

- Retirement Plans

- Lifestyle programs & Wellness Resources

- Education Benefits

- Family Care Benefits & Caregiving Support

- Subscription Discounts

- Employee Referral Program

- Financial Health Programs

## Skills

### Required
- Microsoft Office suite
- Google Drive
- English
- Italian
- Spanish
- French

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Source: [Apply at dowjones.wd1.myworkdayjobs.com](https://dowjones.wd1.myworkdayjobs.com/en-US/Dow_Jones_Career/job/Spain---Barcelona/Client-Engagement-Specialist_Job_Req_55331?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)