# Senior Customer Education Manager, Live Programs

**Company**: Fin, now part of Salesforce
**Location**: Dublin
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8337122?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1618eb81-99a

## Description

Fin, now part of Salesforce, is seeking a Senior Customer Education Manager, Live Programs to own the live training program end-to-end, designing the curriculum, building and delivering content, and supporting strategic customers.

The ideal candidate will have 8+ years of training experience, with 3-5 years in a SaaS or tech environment, and a strong grasp of adult learning principles and best practices.

Key responsibilities include:

- Owning the live education program end-to-end

- Designing and delivering engaging live experiences

- Partnering with the Deployment Services team to define and deliver tailored training

- Collaborating with the Customer Education team to plan and maintain a holistic training curriculum

- Iterating on offerings to increase their impact on onboarding and feature adoption

The role requires travel to support live events and customer engagements throughout the year.

As a Senior Customer Education Manager, Live Programs, you will regularly present to users, admins, and C-suite audiences, shaping how Fin shows up in the room.

## Skills

### Required
- adult learning principles
- content design
- program management
- stakeholder management
- SME engagement
- end-to-end project management
- complex technical concept communication
- executive presence
- public speaking

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8337122?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)