# Customer Enablement Manager

**Company**: Figma
**Location**: San Francisco, CA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $127,000-$269,000 USD
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/figma/jobs/5817899004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_15d438dd-ff6

## Description

Figma is growing its team of creatives and builders on a mission to make design accessible to all.

As a Customer Enablement Manager, you’ll work directly with some of Figma's largest customers to help them get the most value from the Figma platform.

You will:

- Manage the adoption journey for a portfolio of large, strategic customers

- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery

- Document proactive engagement strategies as part of high-quality, bespoke enablement plans

- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma

- Build trusted relationships with stakeholders across roles and departments,from individual contributors to senior leaders

- Identify and empower internal champions who can advocate for Figma within their organizations

- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration

- Deliver live and scalable training sessions customized to customer maturity and needs

- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Requirements:

- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS

- Excellent communication skills, with the ability to connect with a wide range of customer personas

- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption

- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Nice to have:

- Experience using Figma or working with design and collaboration tools

- Background in UX/UI, Design Ops, or Frontend Development

Figma offers:

- Annual base salary range: $127,000-$269,000 USD

- Equity to employees

- Competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement

## Skills

### Required
- Technical Account Management
- Customer Success
- Customer Enablement
- Account Management
- Communication

### Nice to have
- Figma
- UX/UI
- Design Ops
- Frontend Development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/figma/jobs/5817899004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)