# Payroll Support

**Company**: Thomson Reuters
**Location**: São Paulo
**Work arrangement**: hybrid
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/Suporte-Folha-de-Pagamento--Solues-Domnio----So-Paulo_JREQ204656?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_15916f5a-47a

## Description

We are seeking a Payroll Support professional to join our team. As a Payroll Support specialist, you will provide technical support to clients using the Domínio payroll system. Your main responsibilities will include:

- Providing functional support via phone, ensuring clear, empathetic, and efficient service.

- Clarifying doubts and guiding clients with assertiveness, promoting a positive experience.

- Focusing on problem resolution and continuous improvement of the service provided.

- Understanding the client's journey and directing them according to their specific needs.

- Mediating requests for adjustments and corrections with the Product teams.

- Promoting Thomson Reuters values and behaviors in daily work.

- Staying up-to-date on offered solutions and current legislation in the payroll area.

To be successful in this role, you should have:

- Residence in São Paulo and surrounding areas, with availability for hybrid work.

- Completed or ongoing higher education in Accounting Sciences, Human Resources, Administration, or related areas.

- Experience in customer service.

- Ability to work with goals and focus on results.

- Adaptability to structured processes and organized routines.

- Good communication, empathy, and teamwork skills.

Preferred qualifications include:

- Previous experience with the Domínio solution.

- Previous experience in the payroll area.

In return, we offer:

- Hybrid work model.

- Flexibility and work-life balance.

- Professional development and growth opportunities.

- Competitive benefits package.

- Global culture recognized for inclusion and belonging, flexibility, and work-life balance.

## Skills

### Required
- Accounting
- Customer Service
- Communication
- Problem-solving
- Adaptability

### Nice to have
- Domínio solution
- Payroll area

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Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Brazil-So-Paulo-So-Paulo/Suporte-Folha-de-Pagamento--Solues-Domnio----So-Paulo_JREQ204656?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)