# Senior Customer Success Manager

**Company**: MongoDB
**Location**: Dubai
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/mongodb/jobs/8383089?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-customer-success-manager-158e6c64-16b/

## Description

We are looking for a Senior Customer Success Manager to join our team in Dubai. As a Senior Customer Success Manager, you will be responsible for driving effective customer outcomes, identifying and mitigating technical risks, and expanding MongoDB usage through optimized technical solutions.

Responsibilities:

- Work as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategy

- Guide customers through the customer journey to accelerate time-to-value from MongoDB

- Proactively identify and mitigate technical risks for complex accounts

- Facilitate the resolution of high-stakes customer challenges

- Collect feedback and identify roadblocks from customers to inform internal teams

- Act as the link between customers and product engineering to develop new innovative solutions

- De-escalate and resolve critical customer issues and complaints

- Build and execute account plans to mitigate risk and drive growth

- Lead in-person executive business reviews for strategic customers

- Work on strategic internal projects to help build the Customer Success program

- Document all customer interactions in internal systems

- Provide feedback and guidance to leadership on key signals within MongoDB Atlas

- Manage the relationship with Sales Leadership and Account Executives

- Forecast expected churn and growth to senior leadership team

- Help interview, onboard and ramp new team members

- Act as a leader amongst peers, running enablement sessions and product certifications

Requirements:

- 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role

- 4+ years experience being accountable for customer health and revenue realization

- Background and passion for advocating on behalf of customers

- Mind for technology and aptitude for learning

- Ability to act with high level of autonomy and make key decisions

- Entrepreneurial mindset and team player approach

- Demonstrated continuing technical education

- Prior exposure to database, cloud, and infrastructure technology is a plus

- Fluent level of Arabic and English

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- MongoDB
- customer success
- technical account management
- Arabic
- English

### Nice to have
- database
- cloud
- infrastructure technology

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/mongodb/jobs/8383089?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)