# Member Success Manager

**Company**: Kiln
**Location**: Manhattan Beach, California
**Experience**: mid
**Job type**: full-time
**Salary**: $65,000 + Bonus Opportunity
**Category**: Sales
**Industry**: Other

**Apply**: https://kiln.bamboohr.com/careers/368?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_158aac6d-2b8

## Description

We are seeking a Member Success Manager to join our Community Team in Manhattan Beach, California. As a Member Success Manager, you will play a critical role in driving revenue and growth, fostering a vibrant environment, and personifying Kiln's Core Values.

The ideal candidate will be a creative connector, growth catalyst, relationship architect, seamless onboardener, local networking expert, and multi-faceted professional. You will lead event sales and membership, drive account growth, cultivate community collisions, oversee onboarding, make strategic decisions, and support events and marketing.

Responsibilities:

- Lead Event Sales & Membership: Execute tours, communicate the Kiln value proposition, and manage the full sales cycle

- Drive Account Growth: Grow existing member accounts through proactive quarterly meetings, upselling, and term renewal conversations

- Cultivate Community "Collisions": Develop initiatives designed to foster connections

- Oversee Onboarding: Manage the entire new member experience

- Strategic Decision Making: Hold authority for member pricing, discounts, and local sales strategies

- Support Events & Marketing: Ideate and execute strategic networking opportunities

Requirements:

- 3–6 years of experience in sales, partnerships, business development, hospitality, or community management

- A strong local network within the business and tech community

- Proven track record in account management, pricing decisions, and growth initiatives

- Exceptional organizational and multitasking skills

- Strong verbal and written communication skills

- Experience overseeing or mentoring team members and executing at a strategic level

- Proficiency in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management

Benefits:

- $65,000 + Bonus Opportunity

## Skills

### Required
- sales
- partnerships
- business development
- hospitality
- community management
- account management
- pricing decisions
- growth initiatives
- organizational skills
- multitasking skills
- verbal communication
- written communication
- strategic planning
- Google Suite
- Hubspot
- CRM management

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Source: [Apply at kiln.bamboohr.com](https://kiln.bamboohr.com/careers/368?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)