# Service Zone Manager

**Company**: Ford
**Location**: Ha Noi, Ha Noi (Province)
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_15744af2-d61

## Description

This role focuses on developing and growing the Ford Customer Service Division business by analyzing dealer performance, implementing corrective action plans, and supporting promotions and new products.

## Responsibilities

### Service Business Development

- Grow the parts & service business to achieve given objectives.

- Support Ford service promotions and campaigns.

- Develop and implement new products.

- Identify underperforming Dealer Parts & Service Departments and apply corrective action plans.

- Monitor program performance of dealers.

- Collect market intelligence and performance data.

### Maintain Service Customer Satisfaction (CS)

- Support and monitor dealers in developing action plans for improvement.

- Ensure dealers follow a rigorous interviewing process.

### Dealers Parts & Service Business Development

- Apply general business principles to enhance Dealer performance.

- Develop annual dealer business, action, and marketing plans.

- Analyze and guide Dealer parts & service business performance.

- Analyze corrective action plans for Dealer Parts & Service Department performance.

- Support new dealer Service & Parts department setup.

- Implement and monitor new service products/programs in dealers.

### Customer Complaint Handling

- Handle complaints from customers of dealers.

- Monitor and coach dealers in customer handling processes.

### Dealer Processes

- Support DPI Specialists in implementing and maintaining service processes in dealers.

## Qualifications

### Education

- Bachelor’s degree in Marketing, Economics, Business Administration, Commerce/Trading, Automotive Engineering/Mechanics, or a related field.

### Experience

- At least 5 years of experience in Marketing, Sales, Service of the Automotive industry, with supervisory role experience.

### Key Skills & Competencies

- Proficiency in Word, Excel, and PowerPoint.

- Good communication and interpersonal skills.

- Strong analytical and problem-solving skills.

- Ability to work in a team and learn new concepts quickly.

- Customer satisfaction-oriented mindset.

## Skills

### Required
- Marketing
- Economics
- Business Administration
- Automotive Engineering
- Mechanics
- Communication
- Analytical skills
- Problem-solving skills
- Teamwork
- Customer satisfaction

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/73795?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)