# Forward Deployed Software Engineer

**Company**: Intercom
**Location**: London, England
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7556413
**Canonical**: https://yubhub.co/jobs/job_15740eca-26d

## Description

We're looking for a Forward Deployed Software Engineer to join our team. As a Forward Deployed Software Engineer, you'll work hands-on with some of our most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You'll go beyond implementation , helping shape product direction, influencing roadmap decisions, and ensuring our AI agent, Fin, delivers real, measurable business outcomes in complex, real-world environments.

Key responsibilities include:

- Driving adoption of Fin by helping prospects unlock the power of our AI capabilities to automate and scale their support operations

- Embedding deeply with strategic customers to understand their business challenges and technical requirements, and providing the insight needed to achieve outstanding results with Fin

- Working hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion

- Collaborating closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback

Requirements include:

- A strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics

- Experience building a SaaS product with real-world usage

- Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom

- Proficiency in using and writing REST APIs to integrate systems effectively

- Strong communication skills, with the ability to comfortably discuss technical topics with both engineers and non-technical audiences

Benefits include:

- Competitive salary and equity in a fast-growing start-up

- A well-treated bunch, with awesome benefits!

- Flexible paid time off policy

- Paid maternity leave, as well as 6 weeks paternity leave for fathers

- Comprehensive health and dental insurance for you and your dependents

- Life assurance, as well as a pension scheme & match up to 4%

## Skills

### Required
- Strong engineering background
- Experience building a SaaS product
- Cross-functional collaboration skills
- Proficiency in using and writing REST APIs
- Strong communication skills

### Nice to have
- AI/ML
- JavaScript
- Python
- Ruby
- Software development