# IT Support Lead

**Company**: Lendable
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/lendable/12915392-aec4-4aa2-9118-d01ef7938031?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_15696e72-69d

## Description

## About the role

A proactive IT Lead who thrives on developing and scaling high-performing support teams. You'll be responsible for the operational effectiveness of our IT function, guiding IT Engineers to provide best-in-class service in a fast-paced environment.

You’re passionate about empowering teams, solving complex challenges, and continuously innovating to improve business outcomes. You balance people leadership with technical excellence, and you have a knack for inspiring others to achieve high standards, all while fostering a collaborative, inclusive team culture.

You'll be pivotal in shaping Lendable's IT strategy and ensuring our IT environment supports both rapid growth and industry-leading user experiences. Crucially, you will be hands-on actively resolving technical issues and automating workflows while growing your skills and leadership to progress into an IT Manager role.

## What you'll be doing

- Support the Head of IT to Lead and support the IT team, overseeing day-to-day operations, workload distribution, and performance

- Set strategic direction for IT, aligning team objectives to business needs and company growth goals

- Act as an escalation point for complex technical issues, ensuring prompt resolution and maintaining excellent user satisfaction

- Ensure consistent, compliant support for Windows, MacOS, and Linux platforms as well as mobile devices and office equipment

- Develop and implement IT standards, knowledge base articles, and training resources

- Drive continuous improvement of IT workflows, through automation and process optimisation

- Oversee onboarding and offboarding processes for new joiners across multiple UK and international locations

- Collaborate with IT, Security, and Engineering counterparts to maintain high levels of uptime, reliability, and data protection

- Select, configure, and manage ITSM/ticketing systems and ensure accurate reporting on support metrics

- Support office and remote working technology needs and encourage a culture of innovation and accountability

## What we're looking for

- Minimum of 5+ years in IT Support/IT Systems/Service Desk environments

- Demonstrated experience with MDM platforms such as Jumpcloud, Jamf, or Kandji

- Experience in leading teams

- Proven coaching abilities, with a track record of supporting high-performing, inclusive teams

- Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations

- Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals

- Strong communication and stakeholder management skills

- Understanding of security protocols and strategies for threat mitigation

- Willingness to travel to office locations in Kent and London as needed

## Life at Lendable

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies

- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

- Health coverage: support for your physical and mental wellbeing, including private health cover

- Retirement & savings: long-term financial wellbeing through retirement savings plans

- Employee referral programme: earn a competitive bonus when you refer successful new team members

- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

## Skills

### Required
- IT Support
- IT Systems
- Service Desk
- MDM platforms
- ITSM systems
- Advanced troubleshooting
- Communication
- Stakeholder management
- Security protocols

### Nice to have
- Scripting languages
- Cloud platforms
- Network management
- Fintech experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/lendable/12915392-aec4-4aa2-9118-d01ef7938031?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)