# Trust and Safety Moderator

**Company**: Keywords Studios
**Location**: Pasig
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q64141679

**Apply**: https://apply.workable.com/j/6C343E2811
**Canonical**: https://yubhub.co/jobs/job_1552392a-9e8

## Description

We are seeking a Trust and Safety Moderator to join our Player Engagement team in Pasig, Philippines. As a Trust and Safety Moderator, you will play a vital role in creating a safe and positive gaming environment for all players and communities. You will be responsible for moderating digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material況.

Responsibilities:

* Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material
* Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels
* Audit and assess interactions, ensuring they are rated accurately based on their severity level
* Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements
* Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices
* Identify errors and inconsistencies in relation to established procedures and protocols, maintaining adherence to best practices

Requirements:

* Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders
* Mastery in C1-C2 level LANGUAGE proficiency
* Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions
* Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease

Nice-to-haves:

* Experience in managing or moderating online forums/discord within the gaming space, either professionally or during your spare time

Benefits:

* Non-taxable Allowances
* Vacation Leaves and Sick Leaves
* HMO and Life Insurance
* Annual Wellness Subsidy

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

## Skills

### Required
- Communication
- Analytics
- Leadership
- Business

### Nice to have
- Experience in managing or moderating online forums/discord within the gaming space