# Partner Strategy & Delivery Lead **Company**: Monzo **Location**: Remote (UK) **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: £90,400 - £114,250 **Category**: Operations **Industry**: Finance **Apply**: https://job-boards.greenhouse.io/monzo/jobs/8354936?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_1549344f-995 ## Description We're on a mission to make money work for everyone. As our UK and EU operations grow, we need clear direction and dedicated leadership to turn our partner estate strategy into customer, quality, and commercial outcomes. The Partner Strategy and Delivery Lead exists to define the direction, priorities, and focus areas for the Partner Strategy and Delivery pillar. You will translate Monzo's wider goals and agreed estate principles into a coherent portfolio of work, create the conditions required for delivery, and influence the wider business to enable successful outcomes. **Responsibilities:** - Strategy, direction, and portfolio focus: - Translate Monzo and GCOO objectives into a clear partner estate strategy, establishing actionable roadmaps, governance frameworks, and supporting strategies aligned with operational goals. - Direct the initiative portfolio,prioritising, sequencing, and resourcing high-impact workstreams,setting success guardrails while dynamically rebalancing capacity against changing business needs. - Leverage insights across the live estate to identify emerging themes, leading cross-functional priorities and driving strategic alignment across Global Operations. - Partner estate and thematic agenda: - Evaluate the global partner estate holistically to resolve systemic operational themes, leverage market trends, and sponsor recommendations across location strategy, footprint changes, and operating models. - Act as senior business accountable lead for major RFIs, RFPs, and partner selection, ensuring sourcing decisions balance operational, commercial, risk, and customer requirements. - Partner with Partner Estate & Relationship Management and Global Ops leaders to translate performance insights, contractual trends, and estate capabilities into aligned strategic priorities. - Strategic influence and business enablement: - Align GCOO and Operations leadership on strategic priorities, framing clear trade-offs, building robust business cases, and establishing direction across ambiguous organisational boundaries. - Collaborate with Product and Technology teams to advocate for process and system optimisations, delivering credible data on customer, operational, and commercial impact. - Represent Monzo with executive stakeholders at existing and prospective partners during critical sourcing, mobilisation, and strategic delivery programs. - Delivery leadership and outcome assurance: - Establish clear mandates and standards across the partner estate, guiding project leads to define solutions while intervening on complex barriers to ensure focus on delivered outcomes over activity completion. - Monitor cross-program risks, resolve competing priorities, and directly lead high-sensitivity or complex initiatives requiring senior stakeholder navigation. - Retain accountability for strategic initiatives until full BAU transfer, leveraging delivery outcomes and key learnings to continuously refine future frameworks and estate decisions. - Leadership and team development: - Lead and develop high-performing team, setting meaningful goals, coaching on strategic and commercial capabilities, and fostering an environment of proactive ownership and psychological safety. - Delegate program ownership effectively while maintaining oversight of quality and risks, dynamically reallocating team capacity to align with shifting business priorities. - Travel periodically within the UK and internationally to direct high-stakes partner selection, mobilisation, transitions, and executive program delivery. **Requirements:** - Significant experience leading complex strategy, transformation, or program portfolios that affect multiple operational areas, teams, and external partners. - Essential experience working with outsourced operations, suppliers, or third-party partners. - Ability to travel within the UK and internationally when required. - A strong understanding of how partner capability, customer outcomes, commercial arrangements, operational delivery, resilience, and risk interact. - Proven ability to translate broad business goals and agreed strategic principles into clear priorities, focus areas, roadmaps, and measurable outcomes. - Strong leadership experience, including leading experienced managers and individual contributors and achieving outcomes through delegation. - Strong commercial and business judgement, with the ability to make balanced decisions across customer, quality, risk, resilience, flexibility, cost, and long-term value. **Benefits:** - £90,400 - £114,250 + Incentive awards + Benefits - Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites. - We will set you up to work from home; all employees are given Macbooks and for fully remote workers, we will provide extra support for your work-from-home setup. For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - strategic thinking - leadership - communication - commercial judgement - partner management ### Nice to have - financial services - global operations - partner estate planning - Product and Technology enabled operational transformation --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/monzo/jobs/8354936?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)