# Customer Success Manager

**Company**: Salesforce
**Location**: Indianapolis, Indiana
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Customer-Success-Manager_JR364939?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1535457c-acf

## Description

We are seeking a Customer Success Manager (CSM) to ensure high-value customers achieve a significant return on their investment with our platform.

The CSM will serve as an extension of the customer's workforce and a trusted advisor, providing guidance and advice to customer organizations.

Responsibilities:

- Serve as the single point of accountability for all Signature deliverables, the customer experience, and renewal and expansion

- Build strong relationships with key stakeholders, including executives in customer IT and business leadership

- Monitor customer health, run quarterly reviews, and recommend releases and platform features that match customer priorities and roadmaps

- Act as the primary point of contact for major incidents, and partner with Sales, Engineering, and Product Management to drive customer success and revenue opportunities

Requirements:

- 3-4 years of relevant experience in Customer Success, SaaS platform use, or related fields

- Strong consulting skills, with the ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations

- Excellent communication skills, with the ability to translate technical concepts into business terms for diverse audiences

- Working knowledge of Sales Cloud features, sales processes, and automation

Nice to Have:

- Proficiency using AI agents for tasks such as meeting summaries, QBR data collection, and health monitoring

- Salesforce certifications such as AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Data Cloud Specialist

Benefits:

- Time off programs

- Medical, dental, vision

- Mental health support

- Paid parental leave

- Life and disability insurance

- 401(k)

- Employee stock purchasing program

## Skills

### Required
- Customer Success
- SaaS platform
- consulting
- communication
- Sales Cloud

### Nice to have
- AI agents
- Salesforce certifications

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Customer-Success-Manager_JR364939?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)