# TSS Knowledge Management Specialist Associate

**Company**: GDIT
**Location**: Bossier City, LA
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Salary**: $21.52 - $29.12
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-LA-Bossier-City/TSS-Knowledge-Management-Specialist-Associate_RQ228775-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_151fa76c-ee0

## Description

Advance how our customers operate while you advance your career. Join GDIT as a Knowledge Management Specialist Associate and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

GDIT fosters a people-centric environment. As a Knowledge Management Specialist Associate, the work you’ll do at GDIT will be impactful to the mission of the VA Enterprise Service Desk. You will play a crucial role in communicating with VA Subject Matter Experts to develop and write processes to support our agents and customers on the VA ESD:

- You will work as part of a team to support our established process to manage knowledge base for the VA Enterprise Service Desk.

- You will collaborate with VA Subject Matter Experts, Knowledge Management team members, and other TSS workstreams (Operations, Quality, Training) on changes to VA ESD processes/knowledge.

- You will drive innovation as the VA ESD implements new technologies, and provide input on those processes and how to ensure those are effectively documented

- You will utilise ServiceNow and Generative AI tools (Claude, Copilot, etc.) to create/analyse content

In this role, a typical day will include:

- Researching and gathering information for knowledge article content, working with VA Subject Matter Experts (SMEs) through a variety of channels (Teams, Email, Meetings)

- Participating in Process Integration intakes to update knowledge based on new/changing VA ESD processes

- Writing and editing knowledge articles, SOPs, and other technical documentation

- Scheduling and hosting meetings with SMEs and other stakeholders; documenting meeting notes; prepares meeting materials such as slide deck and agenda

- On-site team collaboration, events

- Running and delivering weekly/monthly reports

- Managing tasks; prioritisation and time management

- Team collaboration; peer reviews of Knowledge Articles

- Analysing trends in article usage and service desk contacts to enhance knowledge articles, including reviewing calls to understand pain points or gaps

- Supporting the ESD by taking calls during periods of elevated volume

The Knowledge Management Specialist Associate MUST have:

- High School Diploma or Equivalent

- 4 or more years of related experience

- Intermediate to advance technical skills

- Demonstrated proficiency in current role

- Willingness and ability to obtain a US Public Trust designation

- Foundational Knowledge of Technology/Software

- Louisiana Residency; living with a commutable distance (approximately 60 miles) of the Bossier City facility

Even better if you also have:

- Bachelor of Arts/Bachelor of Science

- Quality score 90% or above average over three months for Internal candidates

- Understanding Process Flows, Process Development

- Proficiency with Generative AI tools

- Demonstrated experience working on the VA ESDMS service desk

The likely hourly rate for this position is between $21.52 - $29.12. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

GDIT offers a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

## Skills

### Required
- Communication
- Knowledge Management
- Researching
- Task Management
- Technical Writing
- Microsoft Office
- Time Management
- ServiceNow
- Generative AI tools

### Nice to have
- Bachelor of Arts/Bachelor of Science
- Understanding Process Flows, Process Development
- Proficiency with Generative AI tools
- Demonstrated experience working on the VA ESDMS service desk

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-LA-Bossier-City/TSS-Knowledge-Management-Specialist-Associate_RQ228775-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)