# Customer Support Associate (Remote)

**Company**: Squarespace
**Location**: Remote, United States
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $18.50 USD per hour
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/squarespace/jobs/8139231?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_150027ce-1af

## Description

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. As a Customer Support Associate, you will work with customers every day to resolve issues with their account in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users and be a positive advocate of our brand.

Responsibilities:

- Respond to customer live chats and emails in a timely manner, with live chat being our primary channel

- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries

- Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat

- Stay up to date on new product features and improvements

- Identify isolated customer experiences and escalate important issues

Requirements:

- Open availability to work a 40-hour work week that spans weekends and holidays

- 1+ year of customer-facing experience in a similar role

- Expertise with written communication and the ability to spot spelling and grammar errors

- Proficiency with decoding conversations, identifying the cause, and aligning on end goals

- Capability of prioritizing competing requests

- Familiarity with the Squarespace platform

- Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused

Benefits & Perks:

- A choice between medical plans with an option for 100% covered premiums

- Fertility and adoption benefits

- Access to supplemental insurance plans for additional coverage

- Headspace mindfulness app subscription

- Global Employee Assistance Program

- Retirement benefits with employer match

- Flexible paid time off

- 12 weeks paid parental leave and family care leave

- Pretax commuter benefit

- Education reimbursement

- Employee donation match to community organizations

- 7 Global Employee Resource Groups (ERGs)

- Dog-friendly workplace

- Free lunch and snacks

- Private rooftop

- Hack week twice per year

## Skills

### Required
- customer service
- written communication
- troubleshooting
- Squarespace platform

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/squarespace/jobs/8139231?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)