# Staff Technical Account Manager

**Company**: 1Password
**Location**: Remote (United States \| Canada)
**Work arrangement**: remote
**Experience**: staff
**Job type**: Full time
**Salary**: $143,000 - $207,000
**Category**: Sales
**Industry**: Technology

**Apply**: https://jobs.ashbyhq.com/1password/afebc4c1-b5ea-4ffa-b486-df77782d9874?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_14fd029a-4c6

## Description

As a Staff Technical Account Manager, you’ll join 1Password’s Technical Account Management team, helping customers realize long-term value from their investment through implementation, adoption, and ongoing technical guidance.

You’ll support complex customer environments, advise on identity, access, device trust, and Software as a Service (SaaS) security, and help shape scalable practices that advance 1Password’s mission to create a safer, simpler digital future.

This role reports to the Sr. Manager of Technical Account Management and Solution Architects.

**Responsibilities:**

- Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.

- Lead technical implementations, including integrations, configuration, and security reviews.

- Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes.

- Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value.

- Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams.

- Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.

- Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges.

**Requirements:**

- 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant, ideally in a SaaS or Business-to-Business (B2B) security environment.

- Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments.

- Strong communication, storytelling, and demonstration skills, with the ability to translate technical concepts into clear business value.

- Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM), as well as security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).

- Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker, Kubernetes, and command-line interfaces.

- Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions.

**Benefits:**

- Competitive health benefits

- Generous PTO policy

- Maternity and parental leave top-up programs

- RSU program for most employees

- Retirement matching program

- Free 1Password account

- Paid volunteer days

- Peer-to-peer recognition through Bonusly

- Remote-first work environment

## Skills

### Required
- Technical Account Management
- SaaS security
- Identity technologies
- Cloud infrastructure
- DevOps practices

### Nice to have
- 1Password or other password managers
- SaaS lifecycle management
- Mobile Device Management (MDM)
- device posture tools
- Artificial intelligence (AI) technologies

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/1password/afebc4c1-b5ea-4ffa-b486-df77782d9874?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)