# HAL - Executive Housekeeper **Company**: Hollandamericagroup **Location**: New York, New York **Work arrangement**: onsite **Experience**: senior **Job type**: fixed term contract **Category**: Hospitality **Industry**: Travel **Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/50122200-3624-41bb-ba7c-3feb6ee30d9c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_14ed8d35-fd3 ## Description Responsible for their assigned ship's onboard Housekeeping Operation in addition to overall cleanliness and hotel condition to include both front and back of house areas, as designated. Key Responsibilities: - Consistently achieve guest satisfaction metrics by meeting or exceeding corporate established targets. - Manage Housekeeping team member satisfaction, setting and achieving measurable goals related to team member engagement, well-being and development. - Effectively manage the Housekeeping Department's budget, maximizing guest and team member satisfaction while working within established cost budgets. - Ensure the department meets any Housekeeping specific revenue targets as established. - Facilitate training for all Housekeeping areas, as per Corporate Housekeeping and ensure implementation, training and records are kept. - Maintain guest staterooms and suites in good condition, meeting HAL standards and directives. - Ensure all Housekeeping-assigned front and back of house areas are maintained in good condition, in conjunction with other departments. - Oversee Laundry areas (Main Laundry & Self-Service Launderettes) to ensure they are maintained in good operating condition, per HAL standards and directives. - Oversee Tailor shop productivity and service to ensure quality and controls meet HAL standards and directives with set budgets. - Ensure all team member areas are maintained in good condition and provide related service. - Ensure compliance with Public Health regulations and provide guidance and monitoring towards meeting these sanitary standards. - Chair and disseminate information during daily Housekeeping meetings. - Handle all guest issues and service recovery efforts in a professional manner. - Maintain Housekeeping departmental tangible assets (equipment, supplies). - Monitor overtime and approve as needed and provide labor justifications. - Provide guidance, coaching and discipline as needed. - Provide input as related to Housekeeping capital equipment requirements. - Approve weekly Housekeeping, Laundry and Tailor Shop general supplies requisition. - Approve tailor shop issue and uniforms production. - Provide Tailor Shop 30-day purchase ('X' report) and 60-day purchase ('L' report) requisitions. - Responsible for all reporting requirements as designated by Corporate Housekeeping, including but not limited to Laundry, Equipment, Linen Inventory, etc. - Prepare Handover Report for embarking Executive Housekeeper as per corporate guidelines and provide upon embarkation. - Conduct weekly walks of Team Member Cabins with Captain and Hotel General Manager. - Conduct weekly walks of Public Room Areas and Guest Staterooms with Hotel General Manager. - Represent the Housekeeping department in all meetings in which attendance is required. - Conduct and/or approve monthly evaluations of all Housekeeping department management and direct reports. - Approve monthly evaluations of all Housekeeping team members. - Responsible and accountable for special projects or assignments presented by the Hotel General Manager. - Responsible and accountable for special projects or assignments presented by Corporate Housekeeping. - Maintain effective and productive working relationships with staff, peers, managers and officers. - Follow and adhere to all health and safety procedures, training and requirements. - Comply with company policy regarding waste separation and environmental compliance. - Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global HESS policies. - Champion the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance. - Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement and personal presentation. ## Skills ### Required - Leadership - Training - Organizational skills - Public health and sanitation protocols - Computers - Software programs - Excel - Word - PowerPoint ### Nice to have - College or university degree in hospitality management, business administration or related field - Shipboard experience within the Housekeeping Services environment - Experience overseeing a commercial laundry operation within a hospitality environment --- Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/50122200-3624-41bb-ba7c-3feb6ee30d9c?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)