# Customer Success Manager, Beneficial Deployments - Global Development

**Company**: Anthropic
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $200,000-$260,000 USD
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q116758847

**Apply**: https://job-boards.greenhouse.io/anthropic/jobs/5262637008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_14d136eb-344

## Description

## Job Overview

Join Anthropic as a Customer Success Manager supporting the Beneficial Deployments team's initiatives in Global Development. You will apply enterprise-grade customer success practices to partnerships with mission-driven organizations.

## Key Responsibilities:

- Build trusting, strategic relationships with nonprofit leaders, program officers, and mission-driven stakeholders to understand their organizational goals, programmatic needs, and social impact objectives.

- Become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code, to guide customers to the right solutions.

- Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and addressing underutilization.

- Develop and execute change management strategies suitable for mission-driven organizational cultures.

- Create and maintain customer enablement resources, identifying opportunities to develop scalable assets.

- Serve as the customer's thought partner, enhancing their knowledge of Claude products and socializing Anthropic's product roadmap.

- Identify and create opportunities for thought leadership and community activation.

- Document and quantify value realized through health outcomes, program effectiveness metrics, cost savings, and mission amplification.

- Own the experience across the organization's lifecycle, managing comprehensive account and success plans.

## Requirements:

- 7+ years of experience in customer-facing roles.

- Experience working directly with global development organizations.

- Experience driving success across both consumption-based and seat-based business models.

- Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.

- Experience explaining and demonstrating technical products to various audiences.

- Strategic mindset to identify growth opportunities for expanded health impact.

- Strong cross-functional collaboration skills.

- Passion for both AI and global health equity.

## Logistics

- Annual Salary: $200,000-$260,000 USD

## Skills

### Required
- AI/ML
- API integrations
- software implementation patterns
- customer success
- change management
- strategic planning

### Nice to have
- global development
- non-profit sector
- health equity

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/anthropic/jobs/5262637008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)