# Solutions Architect

**Company**: Dialpad
**Location**: Pasig City, Metro Manila
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8721207002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_14ba12a4-9b7

## Description

Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad.

You will act as a subject-matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience for our customers.

Responsibilities:

- Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.

- Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.

- Provision and configure desk phones, providing best practices and recommendations for an efficient setup.

- Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.

- Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.

- Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.

- Perform risk analysis and change management, ensuring project success and on-time delivery.

- Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Skills you'll bring:

- Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.

- Experience with Business VoIP Telephony Services (On-Premise or SaaS).

- Understanding and experience with VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).

- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).

- Data Center Technologies (Public & Private Clouds).

- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).

- Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.

- Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad:

- Work at the center of the AI transformation in business communications

- Build and ship agentic AI products that are redefining how companies operate

- Join a team where AI amplifies every employee’s impact

- Competitive salary, comprehensive benefits, and real opportunities for growth

## Skills

### Required
- Google G-Suite
- Office 365
- Business VoIP Telephony Services
- VoIP CODECs
- Network Infrastructure
- WAN Technologies
- Data Center Technologies
- CCaaS
- UCaaS
- software engineering
- programming languages
- system integrations
- database management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/dialpad/jobs/8721207002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)