# SBN - Suite Host - CTI

**Company**: Hollandamericagroup
**Location**: Bangkok
**Work arrangement**: onsite
**Job type**: fixed term contract
**Category**: Operations
**Industry**: Maritime

**Apply**: https://hollandamericagroup.pinpointhq.com/en/postings/489bc4ab-db78-44ab-96a9-cc1aacbc25a7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_147eb0ec-80f

## Description

The Suite Host is ultimately responsible for ensuring that guests have a comfortable and enjoyable stay on board the vessel, whilst following all cleaning and service procedures set out by Seabourn.

This role contributes to the Company Mission Statement and Values. The Suite Host has a great opportunity to offer guests a cruise experience of a lifetime. They are to create an atmosphere of complete comfort and actively seek ways to create Seabourn Moments.

**Key Responsibilities**

- Have full and comprehensive knowledge of all ship facilities and services.

- Be a continual source of assistance and information to all guests.

- Maintain a high level of communication and provide feedback to the Assistant Housekeeper.

- Be fully knowledgeable of in-suite service, amenities, functions, and systems.

- Prepare the guest suite according to guest preferences and Company standards.

- Familiarize guests with all safety aspects and suite features upon arrival.

- Create a memorable stay for guests and follow up on all guest requests promptly.

- Report any guest-related concerns immediately to the Assistant Housekeeper.

- Report for work on time and attend daily briefings.

- Perform linen changes as per company standards.

- Overall responsibility for the cleanliness, turn-down service, and appearance of all assigned suites.

- Maintain all guest preference set-ups in the suite and take primary responsibility for all living and sleeping areas of the suite.

- Supervise assigned attendants in cleanliness of bathrooms and balconies.

- Perform extra duties as scheduled.

- Control and safeguard all equipment and items used.

- Deliver all suite services to company standards.

- Perform inspection forms, standard set-up manuals, and inspections as required.

- Pick up and deliver laundry/dry cleaning for the suites.

- Replenish the fruit plate daily and stock in-suite fridges.

- Maintain flowers/plants in all suites.

- Provide shoeshine services upon request.

- Assist with bookings and reservations for restaurants, SPA, and shore excursions as required.

- Assist and support the attendant in all in-suite services.

- Record and update guest history files on a daily basis.

- Follow end-of-contract cleaning procedures.

- Adhere to all PH policies and procedures.

- Use correct cleaning chemicals and personal protective equipment.

- Perform evening and long watch duties as scheduled.

- Perform additional cleaning tasks as required.

- Follow the Name Recognition program.

- Participate in guest welcome and crew acknowledgement events.

- Report all maintenance issues.

- Assist with training new personnel.

**Public Health**

- Familiarize yourself with and execute the Seabourn HESS-MS.

**Skills, Knowledge & Expertise**

- National Vocational Qualification or equivalent in Housekeeping.

- Strong command of English with good written skills.

- Basic computer knowledge.

- At least two years of full-time experience as a Room Attendant in a four- or five-star hotel.

- Experience with an extensive cleaning program.

- Knowledge of USPH and other international Public Health rules and regulations.

- Basic knowledge of hygiene.

- Ability to work in a team focused on exceeding guest expectations.

- Fluent in English and conversational in one more international foreign language.

**Benefits**

- Physical demands: ability to bend, climb, perform repetitive motions, and heavy lifting.

- Travel requirements: valid passport, flag state issued seaman book, and medical examination.

- Working conditions: flexibility in working hours, adherence to Master's standing orders, and respect among crew members.

## Skills

### Required
- Housekeeping
- Communication
- Teamwork
- Leadership
- Time Management

### Nice to have
- English
- Computer skills
- International Public Health rules and regulations

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Source: [Apply at hollandamericagroup.pinpointhq.com](https://hollandamericagroup.pinpointhq.com/en/postings/489bc4ab-db78-44ab-96a9-cc1aacbc25a7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)