# Sr. Consultant, Client Success

**Company**: Visa
**Location**: Atlanta, GA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $127,300.00 to $204,100.00 USD per year
**Category**: Consulting
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Atlanta-GA/Sr-Consultant--Client-Success_REF087199W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1453d83b-3f6

## Description

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance.

Key Responsibilities:

- Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.

- Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.

- Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased.

- Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.

- Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.

- Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.

- Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.

- Lead periodic operational reviews with clients and Visa stakeholders.

- Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.

- Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.

- Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.

- Coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

The estimated salary range for this position is $127,300.00 to $204,100.00 USD per year, which may include potential sales incentive payments (if applicable).

Benefits include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

## Skills

### Required
- payment industry trends
- client success planning
- operational excellence
- analytical skills
- communication skills

### Nice to have
- in-depth knowledge of the payment industry
- certifications or qualifications in Client/Customer Success
- project management
- experience in building credibility and creating trust-based relations

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---Atlanta-GA/Sr-Consultant--Client-Success_REF087199W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)