# Customer Success - UK/I

**Company**: ElevenLabs
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://elevenlabs.io/sv/careers/7d29f7f7-158a-42e0-a6be-0ceba630863c/customer-success-uki?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_1441ee39-9b9

## Description

This is a builder's role in Customer Success, focusing on technical depth and commercial outcomes for ElevenLabs' customers across the UK and Ireland region.

You'll own the solution end-to-end, from spotting problems to inspiring new use cases, and drive revenue retention and growth. Your responsibilities include:

- Running onboarding, enablement, and growth across ElevenLabs' full platform

- Advising customers on production deployment and analysing usage and performance data

- Owning commercial outcomes for a defined book of business, including renewals, expansion, and cross-sell

- Working closely with Sales, Engineering, and CS leadership to turn technical wins into revenue

Requirements:

- 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK and Ireland region

- Proven experience of owning and managing a defined Book of Business

- Fluent in English

- Proven experience working across the UK and Ireland market

- Familiarity with building and deploying AI agents

- Strong builder mindset and experience working cross-functionally with Sales, Engineering, Product, and Marketing teams

- Excellent problem-solving, technical, and analytical skills

- Strong communication and interpersonal skills

Benefits:

- Innovative culture

- Growth paths and opportunities for professional development

- Annual discretionary stipend for learning and development

- Social travel and annual company offsite

- Co-working stipend for remote workers

## Skills

### Required
- Customer Success
- Account Management
- Technical Account Management
- B2B SaaS
- Developer Tools
- AI/ML
- English
- Analytical skills
- Communication skills
- Problem-solving skills

### Nice to have
- AI agents
- API Integrations
- SDKs
- Cross-functional work

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Source: [Apply at elevenlabs.io](https://elevenlabs.io/sv/careers/7d29f7f7-158a-42e0-a6be-0ceba630863c/customer-success-uki?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)