# Support Associate / Kundenservice (m/w/d) in Teilzeit (Englisch C1 und Deutsch C1)

**Company**: Wolt
**Location**: Berlin
**Work arrangement**: hybrid
**Job type**: part-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/6694018?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_14217e8a-f36

## Description

## About the Role

We are seeking Support Associates to join our team in Berlin-Friedrichshain on a part-time basis (20 or 32 hours per week).

As a Support Associate, you will be part of our live operations team, interacting with Wolt users, including customers, couriers, and restaurants, to provide exceptional support.

## Responsibilities

- Provide top-notch customer service, going above and beyond to solve problems and create unforgettable experiences for our users.

- Collaborate with our international team, working closely with various departments to ensure seamless communication.

- Develop strong relationships with users, understanding their needs and concerns, and responding in a creative and sympathetic manner.

- Take ownership of your work, anticipating challenges and staying focused on the bigger picture.

- Work in a fast-paced environment, handling multiple conversations simultaneously while maintaining attention to detail.

## Requirements

- Fluent English and German language skills (C1 level).

- Previous experience in customer-facing roles.

- Excellent communication and interpersonal skills.

- Ability to work in a team environment and independently.

- Tech-savvy with experience using digital products.

- Availability for shift work, including mornings, evenings, and weekends.

## What We Offer

- A cool office space in the heart of Berlin.

- Hybrid working model.

- Opportunities for growth and development in a dynamic, international team.

- Competitive salary package.

- Discounts on Wolt orders.

- Modern equipment and software.

- Free soft drinks, coffee, and fruit in the office.

- Comprehensive internal training and development programs.

- Regular team events and all-hands meetings.

- 30 days of paid vacation.

- Flexible working hours.

## Next Steps

We encourage you to apply as soon as possible. Please fill out the application form and questions on this page, and we will be in touch within a few days.

## Our Commitment to Diversity and Inclusion

We strive to create an inclusive community within our company, industry, and cities. We believe in hiring and cultivating diverse teams of people from all backgrounds, experiences, and perspectives.

## Skills

### Required
- German
- English
- Customer Service
- Communication
- Teamwork

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/6694018?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)