# Shift Lead (Key Holder)

**Company**: Sandbox VR
**Location**: Westlake, OH
**Work arrangement**: onsite
**Job type**: Part Time
**Salary**: USD 16.8-16.8 per-hour-wage
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.lever.co/sandboxvr/0c70e870-bfc6-479e-aceb-d256be72ab27?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_141c5ae7-f7a

## Description

We're Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures,whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

### What You Will Be Doing:

- Create unforgettable guest moments by greeting guests with energy and inviting them into an exciting, welcoming environment.

- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up.

- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement.

- Master our proprietary tech and keep gear calibrated.

- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests.

- Communicate with management and tech support when issues arise, clearly and quickly.

- Maintain a spotless, high-energy store that meets Sandbox VR standards.

- Sanitize gear thoroughly and display materials/gift cards to brand expectations.

- Prepare iPads, body trackers, and gear before and after every session.

- Open/close the store, manage daily audits, break schedules, and labor spend.

- Run shift check-ins, coach in real time, and train new hires.

- Ensure team performance, morale, and guest service standards remain high.

### What We Are Looking For:

- Egoless & Coachable: You take feedback well and pitch in wherever needed.

- Adaptable & Proactive: You’re resourceful, self-driven, and good with change.

- Team-Focused: You stay positive and celebrate group wins.

- Reliable: On time, in uniform, and ready to shine.

- Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs.

- Weekend Availability: Required.

- Leadership: 1+ year in retail/hospitality leadership.

### Benefits:

- Paid sick time + 401(k) match

- Commuter benefits (transit + parking)

- Referral bonuses + employee discounts

- Free VR sessions + guest review bonus

## Skills

### Required
- Communication
- Leadership
- Teamwork
- Troubleshooting
- Time Management

---

Source: [Apply at jobs.lever.co](https://jobs.lever.co/sandboxvr/0c70e870-bfc6-479e-aceb-d256be72ab27?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)