# GTM Delivery Analyst **Company**: ZoomInfo **Location**: Bethesda, MD **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $85,000 to $93,000 **Category**: IT **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8786482002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_14198318-63f ## Description ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. The GTM Delivery Analyst is a key member of the Customer Integrations and Implementation team, responsible for assisting customers with the technical implementation of ZoomInfo’s customer-facing solutions. **Responsibilities:** - Lead complex, enterprise-level implementations as a senior member of the ZoomInfo Integration and Implementation Team, providing expert guidance and strategic support to high-value clients during the deployment of ZoomInfo product solutions within their internal systems. - Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and emerging solutions. - Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders to customize ZoomInfo Integration implementations that align with enterprise business objectives and technical roadmaps. - Provide consultative guidance on best practices, optimization strategies, and scalability considerations for long-term success. - Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues across integrations and platform solutions. - Conduct a root cause analysis for systemic issues and develop preventive measures to enhance overall solution stability. - Identify, document, and escalate product defects and enhancement opportunities to Product Development and Engineering teams, providing detailed technical specifications and business impact assessments. - Train, mentor, and coach Level One and Two Implementation Managers to foster the development of technical skills and the adoption of best practices. - Collaborate with and provide technical leadership to Sales, Client Support, QA Engineering, and Product Management departments on complex client scenarios. - Conduct high-level technical discussions on advanced topics, including email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, API, and enterprise process design with both internal and external stakeholders. - Serve as a subject-matter expert on emerging technologies and integration patterns. - Perform a wide range of complex professional tasks that require exceptional creativity, strategic thinking, and technical innovation. - Proactively identify opportunities to enhance implementation processes, tools, and client experiences. - Stay current with industry trends, emerging technologies, and competitive solutions to maintain ZoomInfo's technical leadership position. **Requirements:** - 2+ years of hands-on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments. - Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred but not required. - Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi-system integrations. - Proven track record of managing high-value, enterprise-level client relationships with exceptional customer service and consultative skills. - Ability to communicate complex technical concepts accurately, with empathy and clarity, to diverse audiences, including C-suite executives, IT leaders, and end users. - Experience leading client workshops and technical discovery sessions. - Demonstrated ability to build trust and credibility as a strategic technical advisor. - Exceptional capacity to quickly master complex technical infrastructure, emerging technologies, and advanced troubleshooting methodologies. - Proven expertise in root cause analysis, systems thinking, and the development of innovative solutions to novel technical challenges. - Strong analytical skills with the ability to research, diagnose, and resolve sophisticated integration issues independently. - Demonstrate experience mentoring and developing junior team members, fostering a culture of continuous learning and technical excellence. - Track record of leading cross-functional initiatives and driving organizational improvements. - Ability to influence without authority and build consensus across technical and business stakeholders. - Outstanding collaboration skills with proven ability to work effectively across Sales, Support, Engineering, Product, and executive teams. - Strong written and verbal communication skills, including experience creating technical documentation, training materials, and presentations for various audiences. - Experience facilitating technical discussions and translating business requirements into technical solutions. - Meticulous attention to detail with unwavering commitment to quality and accuracy in all deliverables. - Process-oriented mindset with experience developing and implementing best practices, standards, and quality assurance frameworks. - Proactive approach to identifying risks, preventing issues, and continuously improving implementation methodologies. **Benefits:** - Incredibly strong onboarding program - Ongoing training to help you grow - Market-leading product offering - Comprehensive Medical, Dental, and Vision - Eligibility for Future Equity Awards - 401k Matching (50% of the first 7% of your contribution) - 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers - Family forming benefits up to $20k, plus discounts on a Care.com membership - Virgin Pulse Wellness Program - Optional add-ons such as pet insurance, legal service support, and more! ## Skills ### Required - Salesforce - Marketo - HubSpot - Eloqua - Microsoft Dynamics - CRM - Marketing Automation - Sales Acceleration ### Nice to have - Advanced certifications in Salesforce - Marketo Certified Expert - HubSpot Solutions Architect - Eloqua Master - Microsoft Dynamics certifications --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8786482002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)