# Customer Engagement Manager

**Company**: GSK
**Location**: Munich, DEU
**Experience**: senior
**Job type**: full-time
**Salary**: EUR 83,250 to EUR 138,750
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Field-Worker---DEU-Munich/Customer-Engagement-Manager-Gyn-Oncology--m-f-d-_450739-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-engagement-manager-1416afae-f81/

## Description

As Customer Engagement Manager, you will be responsible for developing and delivering best-in-class engagement activities with external experts across one or more indication areas.

Working closely with cross-functional colleagues and external stakeholders, you will build strong partnerships, lead impactful engagement projects and ensure that initiatives are aligned with the relevant brand and indication strategies.

In this role, you will:

- Develop and implement a robust external engagement plan in Gyn. Oncology, with a focus on EC and OC.

- Build strong partnerships with external experts in collaboration with the cross-functional team.

- Lead the development of cross-functional external stakeholder projects and peer-to-peer programmes, ensuring alignment with the brand strategy.

- Work closely with other Customer Engagement Managers across different areas to scale local and regional projects and ensure an aligned approach across indications.

- Collaborate closely with cross-functional teams, including Medical, Patient Relations, Brand Management and Sales, to ensure a harmonised approach to GSK’s external engagement.

- Ensure transparency regarding key customer engagement milestones across the cross-functional teams.

- Work closely with the Sales and Marketing teams to create new projects and reshape existing ones so that they can be delivered by Sales colleagues in the field.

- Coordinate and manage external vendors supporting meetings, engagement activities and specific projects, and independently develop slide decks and workshop concepts.

- Identify content gaps and drive specific initiatives to address those gaps or develop local initiatives.

- Manage purchase orders and budgets aligned with the relevant projects.

- Work closely with the Event Academy team to ensure smooth and seamless collaboration with external experts and the professional delivery of external events.

- Support strategy execution within the relevant indications, for example through high-priority congresses and events.

Basic Qualifications & Skills:

- Bachelor’s degree or equivalent qualification

- Significant experience in a commercial biotechnology or pharmaceutical environment.

- Experience in developing advocacy programmes with key external experts.

- Strong commercial and business acumen, combined with the ability to think conceptually and strategically.

- Extensive commercial experience within Germany and in Gyn. Oncology

- Experience working with multiple internal and external stakeholders in matrix organisations.

- Demonstrated success in leading projects.

- Proven ability to lead and manage complex projects by mobilising cross-functional teams to achieve a positive external impact.

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## Skills

### Required
- Account Management
- Cross-Functional Work
- Data to Insights
- Digital Fluency
- Omnichannel
- Scientific Literacy

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/Field-Worker---DEU-Munich/Customer-Engagement-Manager-Gyn-Oncology--m-f-d-_450739-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)