# Customer Support Specialist (Kazakh-speaking)

**Company**: FxPro
**Location**: Yerevan
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/fxpro/jobs/5024287101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_13fd98b6-a68

## Description

Join FxPro, a leading international fintech company, as a Customer Support Specialist (Kazakh-speaking). You will play a key role in supporting clients in Kazakhstan and helping with daily operational processes.

Responsibilities:

- Support clients in Kazakhstan via live chat, email, and phone

- Assist with registration, account verification, platform access, and account settings

- Review onboarding documents and process KYC checks in line with internal procedures

- Take care of deposit, withdrawal, and internal transfer requests within your area of responsibility

- Explain account conditions, account types, and operational procedures clearly and accurately

- Look into client queries and work with Payments, Compliance, and IT to find solutions

- Keep accurate client records and case notes in CRM and ticketing systems

- Spot recurring issues affecting clients in Kazakhstan and suggest ways to improve customer support and back-office processes

Requirements:

- 2+ years of relevant experience in customer support or back-office operations within a fintech company

- Experience supporting clients from Kazakhstan and familiarity with their common service needs

- Fluent spoken and written Kazakh and Russian, with good written and spoken English

- Practical knowledge of client onboarding, KYC/AML procedures, and payment processing

- Familiarity with financial platforms

- Understanding of core trading concepts, including spreads, leverage, margin, swaps, and order execution

- Ability to manage multiple requests, prioritise, and follow cases through to resolution

- Attention to detail and a careful approach to confidential information

- Ability to work on-site in Yerevan, and openness to relocating if currently based abroad

Nice to have:

- Familiarity with payment methods and verification documents commonly used in Kazakhstan

- Familiarity with CRM systems, Freshdesk, Jira, or similar tools

- Knowledge of additional regional languages

Our benefits:

- Medical insurance

- Lunch allowance

- Birthday voucher

- Visa arrangement and relocation support

- Referral program

## Skills

### Required
- KYC/AML procedures
- payment processing
- financial platforms
- trading concepts
- CRM systems
- Kazakh
- Russian
- English

### Nice to have
- payment methods
- verification documents
- Freshdesk
- Jira
- regional languages

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/fxpro/jobs/5024287101?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)