# Manager, Relationship Management - Discover Payment Network

**Company**: Capital One Canada
**Location**: Toronto, ON
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $157,400 to $179,600
**Category**: Sales
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Toronto-ON/Manager--Relationship-Management---Discover-Payment-Network_R999270-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_13f90de8-91c

## Description

This role is responsible for managing business development activities and building and maintaining a portfolio of key relationships with external account stakeholders to drive business growth.

You will serve as the relationship manager for one or more partners, actively managing and escalating risk and customer-impacting complaints or issues within the day-to-day role to management.

Your responsibilities include:

- Supporting exploration of new partnership opportunities that drive acceptance and volume growth.

- Strategically partnering internally and externally to identify new or additional business opportunities within existing high-value accounts.

- Proactively addressing client inquiries and problem-solving to resolve opportunities or issues.

- Developing territory/prospect plans and engaging processor partners to develop prospect and lead generation.

- Driving internal processes, including communication, account management, approval requests, and contract negotiations.

- Working cross-functionally to meet business objectives such as new revenue generation, capability deployment, or marketing program development.

- Actively managing and escalating risk and customer-impacting issues or complaints within the day-to-day role to management.

- Working closely with Compliance, Legal, and Due Diligence to ensure proposals and contracts are effectively and accurately produced.

- Presenting product and marketing initiatives to network participants to improve Discover's position versus competition.

The expected annual salary range for this position is $157,400 to $179,600.

You will be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

## Skills

### Required
- Payments industry sales
- business development
- relationship management
- strategy
- operations
- project management
- planning
- finance
- consultative skills

### Nice to have
- Bachelor's Degree in Business Administration and Management, Finance, or Marketing
- technical expertise in mobile payments, vehicle commerce, SRC, payment chip technology, IOT emerging technologies
- proven experience building deep and influential relationships with key stakeholders, executive-level clients, and internal business partners

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Toronto-ON/Manager--Relationship-Management---Discover-Payment-Network_R999270-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)