# Customer Success Platform Administrator

**Company**: Braze
**Location**: Toronto
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: CA$86,000 - CA$134,000/year
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8324964?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_13e98a85-327

## Description

At Braze, we're a customer engagement platform that helps brands deliver great customer experiences.

As our Customer Success Platform Administrator, you will be the hands-on technical execution layer for the Gainsight platform, working alongside our CX Business Systems Analyst to turn CX strategy into scalable, well-governed system configuration.

**Responsibilities:**

- Administer and maintain Gainsight, serving as the hands-on technical administrator for configuration standards, data integrity, user and permission management, and admin documentation.

- Configure and solution design, building, and maintaining C360/R360 layouts, Scorecards and health models, CTAs, Playbooks, and Success Plans.

- Automate workflows, building and maintaining Rules Engine jobs, scheduled runs, and Journey Orchestrator programs.

- Configure and maintain AI features, setting up and tuning Gainsight's AI capabilities.

- Report and visualize, developing and maintaining dashboards and reports for leadership, managers, and end users.

- Manage data and integrations, ingesting, transforming, and merging data for reporting and automations.

- Support security and compliance, partnering with IT, Security, and GRC on access controls and security reviews.

- Deliver net-new build, contributing hands-on to the Gainsight roadmap.

- Partner cross-functionally, working with the CX Business Systems Analyst and CX Operations.

**Requirements:**

- 3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations.

- Deep, hands-on expertise across Gainsight, including Rules Engine, Data Designer, C360/R360, Scorecards, and health scoring.

- Solid understanding of Salesforce data models and the Gainsight and Salesforce integration.

- Proven ability to translate shaped requirements into scalable system configuration.

- Strong analytical and problem-solving skills.

- Clear communicator who partners effectively across teams.

**Nice to have:**

- Gainsight NXT Administrator certification.

- Experience setting up and managing Staircase AI integrations.

- Experience with Snowflake and SQL.

**What we offer:**

- Competitive compensation.

- Retirement and Employee Stock Purchase Plans.

- Flexible paid time off.

- Comprehensive benefit plans.

- Family services.

- Professional development.

- Curated in-office employee experience.

- Opportunities to give back to the community.

- Employee Resource Groups.

## Skills

### Required
- Gainsight
- Salesforce
- Rules Engine
- Data Designer
- C360/R360
- Scorecards
- CTAs
- Playbooks
- Success Plans
- Journey Orchestrator
- SQL

### Nice to have
- Gainsight NXT Administrator certification
- Staircase AI integrations
- Snowflake
- REST APIs/JSON

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8324964?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)