# Strategic Account Manager, SME - France

**Company**: Airwallex
**Location**: Paris
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: Full time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/f5d01416-d351-4351-8b74-bfa7a5557875?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_13e692d7-b24

## Description

## About the Role

As a Strategic Account Manager, SME - France at Airwallex, you will own growth across a portfolio of 50–100 SME customers, driving expansion, product adoption, and strong Net Revenue Retention through a focused, data-led account strategy.

## Key Responsibilities

- Drive expansion and product adoption across an existing portfolio, achieving Net Revenue Retention and GMV growth targets.

- Segment and tier 50–100 accounts to focus your time on the highest-impact retention and growth opportunities.

- Build strategic account plans and 12-month growth roadmaps with CFOs, Treasury Leads, and other key stakeholders.

- Identify and deliver cross-sell opportunities across cards, spend, FX, billing, and embedded finance.

- Navigate complex KYB and compliance requirements, technical integrations, and operational issues during onboarding.

- Improve customers’ time to first transaction and support long-term product adoption.

- Retain and grow customers in a competitive market by communicating the value of Airwallex’s broader solution, not just competing on price.

- Partner with Product, Compliance, Support, and other teams on product feedback loops, pricing changes, support enablement, and a closed-loop Voice of the Customer process.

## Requirements

### Essentials

- 2–5 years’ experience in Account Management or Customer Success within fintech or payments.

- A strong understanding of fund flows, acquiring, and FX.

- A proven track record of driving expansion and achieving Net Revenue Retention or GMV growth targets across an existing book of business.

- Experience managing a portfolio of 50–100 accounts through rigorous segmentation and tiering.

- Experience navigating complex KYB and compliance requirements, as well as technical or operational issues during onboarding.

- The ability to map stakeholders, including CFOs and Treasury Leads, and build 12-month account growth roadmaps.

- Experience retaining and growing customers in a competitive market by selling solution value, not just competing on price.

### Preferred

- Experience managing a senior-level portfolio of the top 50 accounts.

- Experience contributing to cross-functional projects such as product feedback loops, pricing changes, or support enablement.

- Experience building a closed-loop Voice of the Customer process.

- Multi-product cross-sell experience across cards, spend, FX, billing, or embedded finance.

- Experience working with multi-entity or international customers.

- A second language beyond the primary market requirement.

## What We Offer

- Work from our Paris office three days a week.

## Company Culture

SME & Growth at Airwallex is about more than closing deals. We help small and mid-market businesses solve real financial challenges across borders: getting paid globally, managing multi-currency accounts, paying suppliers, and running spend across markets from a single platform. You're not selling a feature. You're helping founders and finance leaders replace fragmented financial operations with one global system that actually scales.

## Equal Opportunity Employer

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence, and talent.

## Skills

### Required
- Account Management
- Customer Success
- fintech
- payments
- fund flows
- acquiring
- FX
- KYB
- compliance

### Nice to have
- cross-functional projects
- product feedback loops
- pricing changes
- support enablement
- Voice of the Customer process
- multi-product cross-sell
- international customers
- second language

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/f5d01416-d351-4351-8b74-bfa7a5557875?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)