# Senior Customer Engineer, Majors - Detroit, MI

**Company**: Cloudflare
**Location**: Detroit, MI
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8078323?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_13e46dd6-0d2

## Description

At Cloudflare, we're on a mission to help build a better Internet. As a Senior Customer Engineer, Majors, you will represent the core driver of our technical go-to-market strategy, acting as a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

## Responsibilities

- Technical Validation: Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare's portfolio (Security, Networking and Developer Platforms).

- Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer.

- Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth.

- Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders.

- AI Orchestration & Workflow Automation: Act as an "AI-Augmented" engineer, leveraging AI agents and internal platforms to automate routine tasks.

## Desirable Skills, Knowledge, and Experience

- Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.

- Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.

- Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.

- Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

## Compensation

This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

## Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family, including health & welfare benefits, financial benefits, and time off.

## Skills

### Required
- web security
- networking
- cloud infrastructure
- enterprise architecture
- SaaS metrics
- business value translation
- enterprise sales cycles

### Nice to have
- Cloudflare AI Stack Experience
- Applied AI Knowledge
- Coding/Scripting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8078323?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)