# Community Associate

**Company**: Kiln
**Location**: Encinitas, California
**Work arrangement**: onsite
**Experience**: entry
**Job type**: part-time
**Salary**: $22/hr
**Category**: Customer Service
**Industry**: Other

**Apply**: https://kiln.bamboohr.com/careers/359?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_13b23e92-aeb

## Description

We are seeking a Community Associate to join our team in Encinitas, California. As a Community Associate, you will be the first point of contact for Kiln members and guests, responsible for ensuring the space operates smoothly and delivers a top-tier member experience.

You will support the Community Director by managing operations, facilitating communication, and providing administrative assistance to help Kiln's community thrive. This role is part-time, working three days a week from 8:45am - 4:00pm.

Responsibilities:

- Manage the front desk and main lobby, ensuring a cheerful and friendly greeting of team members, Kiln members, and guests

- Cover the front desk during assigned business hours

- Handle the guest check-in process

- Manage the mail service and accurate distribution to members

- Facilitate walk-in tours and collect inbound leads

- Generate and send tour follow-up proposals, membership agreements, invoices, and billing-related materials

- Facilitate new member onboarding checklists

- Prepare new member office move-ins and inspect offices after move-outs

- Develop new organizational systems for inventory as needed

- Manage inventory and purchasing of office supplies, kitchen supplies, and member snacks

- Manage event inquiries and calendar bookings, and assist with set-up and breakdown of events

- Ensure the front desk and building are clean and well-kept

- Assist with building operations and maintenance as needed

- Prepare communication to members, including notes, emails, and Slack messages

- Troubleshoot member-related issues

- Identify issues for escalation to Sr. Manager and document accordingly

- Liaise with vendors

- Provide administrative support to Sr. Manager

- Procure logos for new member Resident Desks and Private Offices

- Help plan and execute member programming events

- Occasionally travel between North County San Diego Kiln locations

Requirements:

- Partial completion of a college degree preferred, not required

- Office management or administrative experience

- Customer service or support experience

- Strong verbal and written communication skills

- Exceptional organizational and multitasking skills

- Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow-through, and empathy

- Comfortable working alone

- Passion for entrepreneurial communities

- Passion and understanding for Kiln's mission and values

- Proficient in basic computer skills

## Skills

### Required
- office management
- customer service
- communication
- organizational skills
- multitasking

### Nice to have
- college degree
- entrepreneurial communities

---

Source: [Apply at kiln.bamboohr.com](https://kiln.bamboohr.com/careers/359?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)